MS Office
Shahbaz Dhiman
Security Officer
Summary
Experienced Security professional who can provide excellent communication, enthusiasm and collaboration to a customer service team environment. Developed skills and knowledge for overseeing customer service teams and resolving customer complaints. Establishes and enforce policies with action plans to guarantee success and optimal team performance. To seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Security Officer-Gate House
Linfox Logistics
10.2019 - Current
- Provided primary customer support to internal and external customers using all means of communication.
- Offered advice and assistance to visitors, vendors and contractors paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
-
Security Officer- Concierge
Qantas-DNATA (Major Security)
10.2018 - 10.2019
- Provided primary customer support to management, staff and elite visitors.
- Offered advice and assistance to customers and contractors, paying attention to special needs or wants.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted regular patrols of key areas to spot and control security concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access (ASIC Card)
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Major Security Services
10.2013 - 10.2018
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Interacted assertively but non-confrontationally with personnel and general public.
Education
Diploma in Logistics
TAFE
Fremantle, WA 04.2001 -
Certificate, Security And Loss Prevention Services
National Security Training Academy
Sandgate, QLD08.2013
Skills
Electronic Surveillance
Software
Interests
Sports and Automobiles
Referees
1) Mangesh Chooramun
Supervisor- Linfox Security
0439 502 818
m.chooramun@yahoo.com
2) Anshu Kakkar
Supervisor-Major Security
0456 225 400
anshuashu18@gmail.com
Timeline
Security Officer-Gate House
Linfox Logistics
10.2019 - Current
Security Officer- Concierge
Qantas-DNATA (Major Security)
10.2018 - 10.2019
Security Officer
Major Security Services
10.2013 - 10.2018
Diploma in Logistics
TAFE
04.2001 -
Certificate, Security And Loss Prevention Services
National Security Training Academy
Similar Profiles
Andrew PaganoAndrew Pagano
Fuel Tanker Driver at Linfox LogisticsFuel Tanker Driver at Linfox Logistics
Rachel CampbellRachel Campbell
Administrator at Linfox LogisticsAdministrator at Linfox Logistics
Yogesh VashisthYogesh Vashisth
Project Engineer at Linfox LogisticsProject Engineer at Linfox Logistics