SHAHBAZ MUNIR
Melbourne,VIC
Summary
Highly-motivated Individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills, working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Instrument Technician
Cabrini Health
Malvern, Victoria
08.2023 - Current
- To maintain, test, Inspect and Assemble Surgical Equipment along with their Sterilization Process.
- To demonstrate effective and efficient practice in infection control.
- Maintaining appropriate documentation of vital CSSD Equipment and surgical procedures.
- To work according to the standards of A.C.H.S. (Standards for Australian Health Care Facilities)
and AS/NZS 4187 as applied to CSSD and all the service it provides. - Inspected measuring devices for accuracy against established standards.
- Maintained records of all service calls, repairs and calibrations performed on equipment.
- Monitored instrument operations to detect malfunctions or deviations from standard operating conditions.
Customer Service Representative
Epworth Hospital
Melbourne, Victoria
12.2021 - 07.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Assisted patients and visitors to follow Covid-19 safety health requirements at check-in station of the hospital
- Guided contractors, visitors and patients with hospital rules and regulations in order to prevent spread of Covid-19
- Performed PPE spot checks inside the premises to help maintain the safe environment
- Helped patients complete paperwork for check-in and explained processes and procedures practiced during Covid-19
- Updated front desk's concierge book to maintain most relevant visitor information.
Internal Auditor
Saving Earth
Melbourne
05.2021 - 12.2021
- Helping to develop and maintain insightful data analytics for monitoring the project delivery performance
- Prepared working papers, reports and supporting documentation for audit findings
- Visited different Project sites, ensuring the operations are held timely and within compliance
- Auditing the information collected in each of the project sites and uploading data on software efficiently
- Determined organizational compliance with internal objectives and external standards through routine audits
- Audited operational performance, providing regular updates to higher management
- Coordinated reporting procedures to meet mandatory reporting requirements for identified violations.
Security Officer
Moonlight Protection
Melbourne
01.2021 - 05.2021
- Recorded incident reports with detailed accounts of occurrences
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Supervised grounds, employee entrances and exits and security officers on duty
- Monitored property and investigated any areas of suspicion
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Responded quickly to incidents and assessed active situations for security concerns.
Customer Service Representative
Marketplace Fresh
Melbourne
02.2020 - 11.2020
- Recommended products and services to members and educated customers about relevant offerings
- Assisted members by coordinating responses involving multiple departments and personnel
- Processed customers' product orders in collaboration with third-party fulfillment vendor
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation
- Kept front check out area clean and organized for efficient service.
Administrative Assistant
Victor Trading Co
Karachi, Sindh
11.2017 - 11.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Created travel arrangements for senior managers according to their requirements.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Bachelor in Business Administration -
Iqra University
09.2017
Certificate 3 in Sterilisation Services
Institute of Health And Nursing Australia
Melbourne, VICSkills
- Customer Service
- Microsoft Office
- Adaptability
- Fast Learner
- Communication
- Ability to Work in a Team
- Effective Team Leader
- Hard Working
- Leadership
- Strategic Planning
Timeline
Instrument Technician
Cabrini Health
08.2023 - Current
Customer Service Representative
Epworth Hospital
12.2021 - 07.2023
Internal Auditor
Saving Earth
05.2021 - 12.2021
Security Officer
Moonlight Protection
01.2021 - 05.2021
Customer Service Representative
Marketplace Fresh
02.2020 - 11.2020
Administrative Assistant
Victor Trading Co
11.2017 - 11.2019
Bachelor in Business Administration -
Iqra University
Certificate 3 in Sterilisation Services
Institute of Health And Nursing Australia
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