SHAHBEG SANDHU
Melbourne,Australia
Summary
Throughout my career, I've consistently delivered results through collaboration and a commitment to excellence. I bring a proactive, positive, and innovative approach to every team, tackling complex challenges with high standards. Committed to continuous growth, I prioritize exceptional service, customer satisfaction, and organisational success. With over five years of experience in similar roles, I am known for reliability and effective objective achievement, eager to drive growth, efficiency, and cost optimisation for your organisation.
Overview
9
9
years of professional experience
Work History
Digital Marketing Assistant
MacArthur Central Shopping Centre
08.2022 - 04.2024
- Maintaining the marketing filing and outlook items
- Updating marketing spread sheets and reports
- Conducting promotional items to customers and direct customer engagements
- Assisted in developing, implementing, and measuring effective strategies and tactics for online marketing communications
- Coordinating specific online marketing campaigns across all digital channels
- Working with the Centre's social media agency to help develop social media strategy and tactics that support marketing and communication objectives
- Assisting in managing the Centre's App through updating of promotions, vouchers and content.
Receptionist
Lakes Boulevard Medical
07.2019 - 04.2022
- Entrusted to be first point of contact for clients and doctors contacting the business
- Received very positive feedback from patients and my employer
- Answered phone calls, scheduled appointments, and responded to email enquiries
- Imported files in both doctor's inbox and patient's file
- Performed various administrative tasks such as faxing, filing, scanning, copying of related files
- Invoiced and received payments for Medicare and Work cover, TAC and DVA
- Demonstrated strong proficiency with Best Practice software.
Administration Assistant
The Packaging People
03.2019 - 02.2020
- Assisted with packing and sending orders to customers
- Entrusted to assist the supervisor with daily operations
- Used data entry devices, such as optical scanners, to input data into computers for revision or editing
- Performed other administrative duties such as answering telephone, sorting and distributing mail or sending faxes.
Crew Member
McDonald's
06.2015 - 04.2019
- Providing efficient, quality customer service and resolution to complaints
- Supervising and training team members and contributing to a positive work culture
- Ensuring product quality management
- Maintaining front and back of store standards
- Performing Inventory and stock control accurately and efficiently.
Education
Bachelor of Business - Marketing
Swinburne University of Technology
11.2021
Skills
- Teamwork
- Ability to Work in a Team
- Fast Learner
- Ability to Multitask
- Customer Service
- Computer Skills
- Effective Time Management
- Ability to Work Under Pressure
- Communication Skills
- Microsoft Office
- Adobe Photoshop
- Best Medicine Practices
- Adobe Illustrator
- Final Cut Pro
Additional Information
Volunteered Assistant
Valero: Stop & Shop
Dallas, Texas
- Ensured that all management tools were effectively implemented and that targets were achieved while allocating store staffing hours that were properly scheduled to provide the best level of customer service.
- Performing Inventory and stock control accurately and efficiently
- Maintaining front and back of store standards.
- Implemented a new online platform (DoorDash) to the store that resulted an increase in sales by 15%. This was achieved via targeted social media to focus on improving customer service.
References
References available upon request
Timeline
Digital Marketing Assistant
MacArthur Central Shopping Centre
08.2022 - 04.2024
Receptionist
Lakes Boulevard Medical
07.2019 - 04.2022
Administration Assistant
The Packaging People
03.2019 - 02.2020
Crew Member
McDonald's
06.2015 - 04.2019
Bachelor of Business - Marketing
Swinburne University of Technology
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