Shahd Nejem
Casula,NSW
Summary
Compassionate and dedicated individual with a strong background in hospitality and retail seeking to transition into a role as a Support Worker. Eager to leverage transferable skills such as customer service, communication, and problem-solving abilities to provide exceptional care and support to individuals with disabilities.
Overview
4
4
years of professional experience
Work History
Volunteer Hospitality Assistant
Sahara Grill
- Assisted in providing hospitality services such as greeting guests, serving refreshments, and ensuring their comfort.
- Demonstrated excellent interpersonal skills while interacting with guests and addressing their needs and inquiries.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Retail Sales Associate
Casula Central Fruit and Veg
12.2023 - Current
- Assisted customers in finding products, providing product information, and processing transactions accurately.
- Utilised strong interpersonal skills to build relationships with customers and enhance their shopping experience.
- Maintained a neat and tidy store environment, including performing routine cleaning tasks and ensuring compliance with safety standards.
Customer Service Representative
Big Daddy's Burger Bar
03.2020 - 04.2022
- Provided outstanding customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Demonstrated effective communication skills while interacting with customers, colleagues, and management.
- Developed strong problem-solving abilities to handle various challenges and conflicts in a professional manner.
- Maintained a clean and organized work area while adhering to company policies and procedures.
Education
High School Diploma -
Casula High School
Sydney, NSW09.2023
Skills
- Excellent communication skills developed through customer interactions in fast-paced environments
- Strong interpersonal skills, able to build rapport and trust with diverse individuals
- Compassionate and patient demeanour, with a genuine desire to help others
- Adaptability and flexibility to accommodate varying needs and situations
Languages
Arabic
Professional Working
English
Native or Bilingual
References
Available upon request.
Timeline
Retail Sales Associate
Casula Central Fruit and Veg
12.2023 - Current
Customer Service Representative
Big Daddy's Burger Bar
03.2020 - 04.2022
Volunteer Hospitality Assistant
Sahara Grill
High School Diploma -
Casula High School
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