Shahd Omar

1. Conducting AI model testing and evaluation to ensure optimal performance.

2. Managing and create in-app content, including writing and configuring push notifications.

3. Responsible for media management and creating engaging content.

4. Localize content for different Middle Eastern markets.

5. Translating documents to support product operations and communication.

6. Promoting the product through various media channels to increase product awareness.

7. Research trends and analyze data to develop content strategies.

8. Communicating with customers via email and other channels, responding to inquiries and guiding them in using the application correctly. Collect and report bugs to the relevant departments for resolution.

9. Conducted customer surveys to identify trends and improve product features and user experience.

10. App testing for new features.

Achievements:

Optimized AI models by delivering high-quality annotated data, significantly enhancing the performance and accuracy of the Arabic model.

I have a proven track record in ghostwriting, editing, and translation, with a strong history of successfully delivering diverse projects. My experience includes:

Achievements:

1. Maintained a 100% success rate on Upwork.

Achieving this 100% success rate on Upwork is a testament to my commitment to excellence. It highlights my ability to consistently deliver high-quality work, meet or exceed client expectations, and foster positive, professional client relationships. This level of achievement reflects my professionalism, expertise, and reliability—qualities that clients highly value.

1. Translation of documents such as bid documents and user guide documents.

2. Conducted market research for government applications in Saudi Arabia and Qatar, including identifying user and government pain points.

3. Prepared bid documents in response to client requests and ensuring compliance with specifications and requirements.

4. Developed and deliver impactful PowerPoint presentations for clients that highlight super app solutions and their benefits.

5. Identified potential vendors and negotiate prices.

6. Super App operations and problem-solving, proposing solutions based on customer pain points.

7. App localization and translation, testing AI chatbot models.

8. Created client tutorials on deploying services and mini apps within the super app system.

9. Engaged in client meetings to provide project updates and gather requirements, while meticulously documenting key discussions and action items to ensure effective follow-up and communication.

Projects:

NSuperApp, NeuSA.

Achievements:

1. Enhanced the communication between the company and Arab clients, improving client interactions.

2. Led the development of a fan engagement system for the super app by identifying and securing the most suitable vendor.

3. Facilitated effective communication with Arab stakeholders to identify and resolve numerous issues faced by employees regarding bank accounts in Saudi Arabia.