Shahed Uddin
Sydney,NSW
Summary
A driven person who supports progressive organisations performs professional responsibilities, and I am a specialist in communication, time management, and analytical problem-solving. I excel in service-oriented behaviours, understanding client needs, and providing personalised solutions. Internal tax policies, general ledger reconciliations, and company tax filings are my strengths. Knowing commercial, tax, and regulatory rules is part of my proactive approach. Passionate professional with excellent oral and written communication, active listening, and analytical problem-solving abilities. Improves client experiences by being service-oriented, identifying needs, and offering personalised solutions. Able to follow commercial, tax, and regulatory rules. Organised and methodical with details. Uses field experience, resourcefulness, and diligence to help. Capable of making autonomous decisions and utilising excellent judgement to help the firm succeed. Reliable business professional with experience in project management, process improvement, and financial analysis. a proven track record of successfully streamlining business operations and reducing costs. Adept at analysing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing [number] years of expertise in [area of expertise] for [industry] sector businesses. Cultivates rapport with individuals to optimise project goals and output, resolve complex problems, and deliver innovative improvement strategies. Proficient in [Software] and [software]. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organisational skills eager to secure an entry-level [job title] position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Service Delivery Officer
Australian Taxation Office
08.2022 - Current
- Understand complex information management through conducting research, using application, and assessing client record, managing security measures, matching information, and processing income tax return
- Client discussions to assess genuine or unauthorised income tax returns on regular basis, consulting with client, tax agent, and other related authorised contacts
- Releasing large amount of income tax refunds after verifying, processing lodged returns
- Including cancellation of unauthorised income tax return, remediate clients record, and on how to amend income tax returns
- Using DIAC system to check clients being onshore or offshore, legal status, visa status
- Effective and decisive action taken make an outcome including advice over the phone, emails, and advice letter on granting or declining
- Managed client identity and security protocols to ensure data confidentiality
- Implemented and enforced security policies to meet regulatory compliance standards
- Conducted regular security audits and assessments, identifying and mitigating potential risks
- Collaborated with cross-functional teams to develop and update security procedures
- Trained casuals, APS 1 and APS 2 staffs on client identity security measures and maintained comprehensive records
- Participated in floor walking opportunities to support and mentor up to 100 new and less experienced staff while enhancing my own abilities and maintaining the upskilling Client Identity Support Centre C01 & C02 skill sets
- Investigation of individual bank account details if it's linked to any other client's records besides tax agent's trust
- Self-managed work-bin for case management
- Internal initiated action tab, case summary, RAPT bank accounts, checking EFT transactions and disbursement history, to make a technical yet but evident based judgements simplified for the audience to comprehend
- Advanced knowledge of multiple and various applications for work and highly proficient in conducting research information within various tools and quality notes to achieve
- Ensured that policies and plans formulated are in line with improving client satisfaction
- Devised and maintained computer systems, including data management, and filing
- Developed new strategies to maintain or improve client experience
- Managed strategies to minimise cost incurred on service delivery
- Collaborated with the team to identify innovative training improvements and resolve complex issues
- Utilised training knowledge to provide guidance to less experienced staff and support team capability growth
- Making outbound calls to external stakeholders in response to enquiries and servicing a variety of inbound phone enquiries related to fraudulent activities (CISC) for and including individuals and small business matters
- Receiving and actioning enquiries through multiple channels including online and written correspondence in accordance with workplace procedures and guidelines (EKM)
- Providing procedural and system improvement ideas via, Innovations and EKM
- Using my excellent communication skills to educate clients and promote online services in keeping with the ATOs future direction.
Front Desk Manager
Arts Hotel Sydney, Australia
06.2013 - 06.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- I handled guests' requests to ensure a comfortable and pleasant stay, face-to-face, over the phone and by email.
- Used multiple computer systems whilst listening to customers' responses.
- Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service
- Responsible for accurate and efficient accounts and guest billing processes.
- Took the initiative to interpret the hotel's reservation and booking procedures.
- Undertook general office duties, including correspondence, emails, filing and switchboard, and cleaning, to ensure the smooth running of the reception area.
Education
MBA - Accounting
Federation University
12.2016
BBA - Accounting And Finance
International Islamic University Chittagong
Bangladesh07.2012
Skills
- Client-Centric Approach
- Research and Investigation
- Analytical Skills
- Critical Thinking
- Time Management
- Policy and Regulation Compliance
- Effective Time Management
- Process improvement expertise
- Innovation and Creativity
- Service Level Agreement Management
Voluntary Work
Participated in collecting donations for Special Olympics games in various events.
Timeline
Service Delivery Officer
Australian Taxation Office
08.2022 - Current
Front Desk Manager
Arts Hotel Sydney, Australia
06.2013 - 06.2021
MBA - Accounting
Federation University
BBA - Accounting And Finance
International Islamic University Chittagong
Similar Profiles
Julie McGrathJulie McGrath
Finance Officer at Australian Securities and Investment Commission/Australian Taxation OfficeFinance Officer at Australian Securities and Investment Commission/Australian Taxation Office
Paul BakerPaul Baker
Asst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation OfficeAsst. Commissioner - IT Infrastructure Services at Australian Government – Australian Taxation Office
LORNA DE LOS ANGELESLORNA DE LOS ANGELES
APS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon OfficeAPS3 Service Delivery Officer Pro Tem at Australian Taxation Office, Traralgon Office
Smitha JanardhanSmitha Janardhan
APS2 Service Delivery Officer at Australian Taxation OfficeAPS2 Service Delivery Officer at Australian Taxation Office
Devaki Dee ParthasarathyDevaki Dee Parthasarathy
Manager – Procurement & Commercial (Governance & Assurance) at Transport for NSWManager – Procurement & Commercial (Governance & Assurance) at Transport for NSW