Shaheeda Shaikh
Manor Lakes,VIC
Summary
I take satisfaction in my excellent work ethic and outstanding customer service. I have excellent interpersonal and communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Client Service Officer
Federal Circuit And Family Court Of Australia
02.2023 - Current
- To assist clients with their inquiries and problems, providing them information and guidance on court services, procedures, forms, and processes as well as outside resources.
- Assist Registrars and Judges as required.
- Communicate with a broad range of both internal and external stakeholders to help resolve matters, such as managers,support staff,registrars and judges' chambers, practitioners, community organisations, and other service providers;
- Progress cases by the provision of administrative services in compliance with court guidelines, including document filing, inquiry handling, Registrar assistance, and the collection and reconciliation of court-related expenses and fees.
Client Service Officer
Magistrate Court Victoria- Court Services Victoria
10.2022 - 02.2023
- Provide front line services to family violence court users as part of the Family Violence Contact
Centre. - Identify user needs and answer family violence enquiries in a professional, prompt, and effective manner in accordance with MCV service and quality standards.
- Refer or escalate complex enquiries as required
(including referral to external agencies for support and
advice). - Process and facilitate collection of sensitive information regarding preferred court outcomes including the parties' preferences regarding their participation in the court process.
- Support effective and efficient operations through the
completion of assigned administrative tasks
Case Manager Intern( Out of Home Care)
Mackillop Family Services
08.2022 - 10.2022
- Worked with The Out of Home Care Case Managers and learnt to utilise a range of evidence-based therapeutic approaches to support young people who are unable to live with their birth families.
- Trained to Participate in intake and assessment of new
referrals into the service, focusing on their psychosocial,cultural, developmental, and educational needs of children and young people through trauma informed practice in line with Sanctuary Framework
Participated in meetings, service networks, and interagency forums - Learned to provide a high quality and effective case work service that includes visiting children in their care arrangements, the purpose of which is to support the ongoing assessment of the child's progress across the 9 dimensions of wellbeing and to achieve positive outcomes in their lives.
- Have developed understanding and capacity to work within a trauma informed framework with children and young people .
- Ability to identify and respond to risk
Comprehensive understanding of Child Protection legislation and its practical application - Knowledge of undertaking comprehensive assessments, develop, implement, and review clinical therapeutic treatments and interventions that identify strengths as well as areas of risk.
Customer Service Specialist and Business Consultant
Telstra Corporation
06.2011 - 11.2020
- Management of Complaints
- Managing accounts for small businesses.
- Increase sales by providing customers with up-to-date information on products, services, merchandise, and company policies.
- Improve customer satisfaction and loyalty while driving repeat business by responding to consumer feedback, escalating it, and reporting.
- Cash Handling and Transactions at the point of sale.
Customer Service Consultant
Telstra Corporation
06.2004 - 04.2009
- Inbound customer service support
- Responded to client issues or queries by phone or e-mail.
- Updated contact information and other facts for clients in the customer database /accounts .
- Detailed product and service information was provided to clients.
- Assisted customers with service and billing issues
Education
Diploma of Community Services (Case Management) -
The Gordon Tafe
VictoriaSkills
- COURTEOUS DEMEANOUR
- RESILIENT
- STRONG WORK ETHIC
- TIME MANAGEMENT AND COMMITMENT
- PROFESSIONALISM
- HIGHLY ORGANISED
- CONFLICT RESOLUTION
- CRITICAL THINKING AND PROBLEM-SOLVER
- TEAMWORK
Additional Information
Current National Police Clearance Check
Valid and Current NDIS Worker Screening Check
Valid and Current Working with Children Check
Current Victorian Driver's license
References: Available Upon Request
Timeline
Client Service Officer
Federal Circuit And Family Court Of Australia
02.2023 - Current
Client Service Officer
Magistrate Court Victoria- Court Services Victoria
10.2022 - 02.2023
Case Manager Intern( Out of Home Care)
Mackillop Family Services
08.2022 - 10.2022
Customer Service Specialist and Business Consultant
Telstra Corporation
06.2011 - 11.2020
Customer Service Consultant
Telstra Corporation
06.2004 - 04.2009
Diploma of Community Services (Case Management) -
The Gordon Tafe