Hi, I’m
Shaheen Akter Dipa
Rockdale,Australia
Summary
Detail-oriented team player with strong organizational skills. Customer service-focused hospitality beverage personnel with strong expertise and content knowledge of beer, fine wines, and spirits. Built career of 4 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training, and scheduling areas. Perpetually ready to address customer complaints and concerns with amiable and effective solutions.
Overview
13
years of professional experience
1
Certification
Work History
Mantra Hotel, Sydney Domestic Airport
Food & Beverage Team Leader
05.2021 - Current
Job overview
- Ensuring efficient, friendly, and professional food and beverage service is provided to all guests
- Attending to operational problems and needs promptly, including assisting with customer complaints, inquiries, and requests
- Team attendant training and monitoring inventory
- Assigning tasks to team members to ensure smooth operation
- Opening & closing procedures with daily reports and cash handling.
Bon Voyage Travel Gear
Assistant Sales Manager
08.2020 - 04.2021
Job overview
- Welcoming customers & greeting them, informing them about current offers & helping accordingly
- Marinating stock lists and ordering new stocks
- Ensuring daily & monthly sales and reporting to the boss
- Handling till & basic cleaning.
Kogarah Club House Bistro
Cafe All Rounder
09.2019 - 04.2020
Job overview
- Greeting guests, presenting with the menu, informing them about daily specials & taking orders using the POS system
- Ensuring food orders are correct before serving to guests
- Clearing tables promptly & making sure the restaurant looks clean from every view
- Preparing all the cold drinks/beer/wine orders & also making Coffees for the customers
- Attending phone orders as well as online booking
- Handling takeaway food /coffee orders at the same time
- Delivering bills & taking payments
- Opening & Closing responsibilities.
Mars Sportswear Ltd. Bangladesh
Development Merchandiser
01.2015 - 01.2018
Kenpark Private BD Ltd. Bangladesh
Production Merchandiser
01.2013 - 01.2015
Denim Expert Ltd. Bangladesh
Receptionist/Executive
01.2011 - 01.2013
Education
Southeast University (Bangladesh)Dhaka, Bangladesh
Bachelor’s degree in accounting from Accounting
2012
Torrens University Sydney, AustraliaSurry Hills, NSW
Master of Business Information Systems from Information Technology
2024
Skills
- Proficient in MS Word, Excel
- Outlook email communication
- Hard Working & Trustworthy
- Team-oriented, Strong attention to detail
- Inventory controls
- ServSafe Food Manager
- Service Training
- Critical Thinking
- Point of Sale POS Software
- High-volume dining
- Food safety understanding
Certification
RSA
Timeline
Food & Beverage Team Leader
Mantra Hotel, Sydney Domestic Airport
05.2021 - Current
Assistant Sales Manager
Bon Voyage Travel Gear
08.2020 - 04.2021
Cafe All Rounder
Kogarah Club House Bistro
09.2019 - 04.2020
Development Merchandiser
Mars Sportswear Ltd. Bangladesh
01.2015 - 01.2018
Production Merchandiser
Kenpark Private BD Ltd. Bangladesh
01.2013 - 01.2015
Receptionist/Executive
Denim Expert Ltd. Bangladesh
01.2011 - 01.2013
Southeast University (Bangladesh)
Bachelor’s degree in accounting from Accounting
Torrens University Sydney, Australia
Master of Business Information Systems from Information Technology
RSA
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