Shaheena Shagufa Dean

• Answering inbound calls and making outbound calls
• Exploring customer’s needs and educating on the services provided by O’brien
• Emailing internally to the branch and operations team
• Familiar with Microsoft Office, Excel and CRM
• Up skilled in Insurance (Finding Policies and lodging claims)
• Insurance Validation Authorisation duties involved, Validating jobs with relevant insurance companies, Emails, Creating outbound calls and Web chat
• Support Specialist duties such as, actioning jobs in the dashboard, Resolving job issues, Customer resolution, Emails and Data entry.

• Stripping trays
• Production area (preparing inflight services for airlines such as Qatar, Emirates, Malaysia and Indonesia) economy and business class
• All rounder

• I have been part of my dad’s business in Fiji Islands since 2009-2016 as an all-rounder and in the year 2016 i started my own bakery business.

Key responsibilities:

• Provided excellent customer service to customers who entered the café
• Served customers on counter and also via emails and through calls
• Handling of cash was a major responsibility
• Operated a cash register
• Managed the accounts and bookkeeping
• Interviewed, hired and trained new staff and supervised all staffs
• Prepared staff rosters and wages
• Ensured the payroll stayed within the bakery’s budget, Bread and Pastry Café
• Provided excellent customer service to customers who entered the café
• Served customers on counter and also via emails and through calls
• Handled cash
• Operated a cash register
• Managed the accounts and bookkeeping
• Interviewed, hired and trained new staff and supervised all staffs
• Prepared staff rosters and wages
• Ensured the payroll stayed within the bakery’s budget