Shaheer Ahmed
Darwin,NT
Summary
IT graduate with hands-on experience in customer service, digital marketing, and technical troubleshooting. Proficient in Windows environments, Office 365, and user support, demonstrating effective management of hardware, software, and end-user training. Currently enhancing technical skills through a Professional Year program. Recognized for strong communication, problem-solving abilities, and teamwork in delivering exceptional IT support.
Overview
5
5
years of professional experience
Work History
Security Officer
Neptune Security
Darwin, Northern territory
06.2023 - Current
- Monitored and operated security systems to ensure continuous functionality of safety equipment.
- Troubleshot communication devices and reporting systems, assisting team members with technical issues.
- Maintained accurate incident records while applying strong organizational and problem-solving skills.
- Demonstrated reliability and resilience in high-pressure environments, enhancing crisis management capabilities.
Delivery Associate
Amazon Flex
Sydney
08.2022 - 03.2023
- Utilised mobile applications to manage package tracking, scanning, and delivery confirmations with high accuracy.
- Applied time management and organisational skills to handle multiple deliveries under strict deadlines.
- Demonstrated adaptability and customer service skills while liaising with clients during deliveries.
Pick Packer & Social Media Assistant
Hill View Farms
Sydney
01.2022 - 09.2022
- Managed stock inventory systems and supported daily operational workflows.
- Enhanced brand visibility by managing Pinterest and other social media platforms, resulting in increased engagement.
- Assisted management with technology adoption and digital tools to streamline workflow efficiency.
- Developed collaboration and creativity skills while supporting the business’s digital growth.
PPC Officer
EMENAC Packaging
PAKISTAN
04.2021 - 12.2021
- Designed, monitored, and optimised Google Ads campaigns to improve return on investment for clients.
- Responded to client queries and provided technical support to resolve ad-related issues effectively.
- Strengthened analytical and problem-solving skills through campaign analysis and reporting.
- Enhanced communication by presenting campaign results and strategies to clients.
Google Ads Specialist
Freelancing
01.2021 - 09.2021
- Provided customised Google Ads and digital marketing solutions for small business clients.
- Gained experience in managing multiple projects independently while delivering client-focused outcomes.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Bachelor - Information Technology
Canterbury Institute of Management
Australia01-2025
Intermediate -
Punjab Group of Colleges
Pakistan01-2017
Matriculation -
NCPSS
Pakistan01-2015
Skills
- IT Helpdesk & Desktop Support
- Windows 10/11 Configuration
- Office 365 & Active Directory Management
- User Account Setup & Onboarding
- Hardware & Peripheral Troubleshooting
- System & Software Maintenance
- Technical Documentation & Reporting
- Customer Service & End-User Training
- Time Management & Adaptability
- Vendor & Stakeholder Communication
- Inventory Management (Hardware/Software)
References
Available upon request.
Community Service
Active participant and organiser in local cricket events, fostering leadership, teamwork, and communication skills.
Professional Development And Certifications
- Professional Year Program, Ongoing, 2025
- Google Ads Certification, Completed
- Working with Children Card, 07/21/2025, 07/21/2027
Languages
English
Full Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Security Officer
Neptune Security
06.2023 - Current
Delivery Associate
Amazon Flex
08.2022 - 03.2023
Pick Packer & Social Media Assistant
Hill View Farms
01.2022 - 09.2022
PPC Officer
EMENAC Packaging
04.2021 - 12.2021
Google Ads Specialist
Freelancing
01.2021 - 09.2021
Bachelor - Information Technology
Canterbury Institute of Management
Intermediate -
Punjab Group of Colleges
Matriculation -
NCPSS
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