Shaherbano Ahmadzadah

The main responsibilities involved offering technical guidance and direction to enhance operations within various business units, including Operations, Planning and Delivery and Service Excellence teams in 3 Waters, as well as collaborating with contractors and external stakeholders

• Smart Water Network Project: Management: Collaborated with the project manager on the Smart Water Network initiative, which aimed to enhance water safety, asset management, operational efficiency, sustainability, and deliver optimal value to customers
• Specifically, I played a crucial role in managing the Smart Meter Replacement within the Temetra software, enabling the detection of alarms and abnormal water consumption patterns, contributing to the project's success
• Data Expertise with SQL and FME: Proficiently identified, analyzed, and interpreted trends and patterns within intricate datasets, utilising SQL and FME software for data-driven decision-making
• This involved thorough data exploration and pattern recognition to uncover valuable insights
• Problem Identification, Correction, and Process Diagram Creation: Applied data analysis expertise to identify root causes of problems within the Smart Water Network
• Promptly recognised and addressed issues, leading to the recommendation of corrective actions and the creation of a process diagram for the contractor, ultimately enhancing water safety and operational efficiency
• Facilitated workshops: I facilitated workshops for Temetra (A software solution offering an extensive infrastructure for data collection), guiding teams through comprehensive training sessions aimed at enhancing their proficiency with the software tools
• These workshops were meticulously designed to cater to varying skill levels within the team, ensuring that participants gained a thorough understanding of the software's functionalities and how to leverage them effectively in their roles
• Through interactive sessions, hands-on exercises, and real-world examples, I fostered an engaging learning environment that empowered team members to confidently utilize the software to achieve organizational goals
• Technical Advisor Role: Within the data analyst team, served as a technical advisor, providing quality technical advice to team members, guiding them in data analysis methodologies, and enhancing the overall quality of our data-driven solutions
• This role involved sharing best practices, offering guidance on data-related challenges, and ensuring the reliability of our analytical processes, contributing to the team's effectiveness in designing smart solutions
• As-Built Processing in GIS: Additionally, played a vital role in the three waters as-built processing function within the technical advisory role
• Utilised GIS (Geographic Information Systems) expertise to process as-built data, ensuring accurate and up-to-date information for decision-making processes
• This included the verification and validation of three waters infrastructure data, contributing to the reliability and precision of our GIS solutions, and ultimately supporting the team's mission to provide high-quality technical advice and reliable data.

Maintaining the ongoing safety of the City's Water and Wastewater systems. Collaborating closely with our team of 'Process Engineers,' the Assistant Engineer will oversee operational parameters, conduct site audits and investigations, and assess conditions. Additionally, a significant aspect of the role involves aiding in the production of essential documentation

• Technical Support: Provided essential technical assistance to meet project requirements in 3 Waters
• Timely Delivery: Ensured projects met quality standards and were completed on schedule
• Scope Assessment: Assisted in assessing project scopes and requirements, providing valuable input to determine project design and execution strategies
• This active involvement contributed to the formulation of effective project plans
• Maintenance Contract Support: Collaborated as part of the Three Waters Maintenance Contract team, providing essential support for the renewal of maintenance contracts
• This support encompassed a wide range of activities, including condition assessments of existing structural assets, evaluation of maintenance requirements, and the production of professional documentation related to engineering investigations and considerations
• Engineering Documentation: Produced comprehensive and professional engineering documentation, which included detailed evaluations, investigations, and considerations for maintenance contracts
• This documentation ensured that maintenance processes were well-informed and aligned with quality and safety standards.

Responsible for developing and executing strategic communication and marketing initiatives to enhance brand visibility, engagement, and market positioning. Your primary focus will involve crafting compelling messaging and content across various channels to effectively communicate the organization's value proposition, product offerings, and key messages to target audiences

• Cultivated Trust and Inclusivity: Proficient in designing and implementing processes that foster mutual trust, respect, and collaboration among diverse cultural backgrounds and generations within the community
• Stakeholder Engagement: Demonstrated skill in working with a wide range of stakeholders, bridging cultural and linguistic gaps to unite diverse groups toward common objectives
• Effective Communication Strategies: Proficient in developing and executing communication strategies that effectively convey the project's purpose and goals to a diverse audience
• Community Engagement: Capable of creating and managing marketing campaigns to raise awareness and engage the Muslim community in the project
• Event Facilitation: Proficient in organizing community events, workshops, and forums to stimulate discussions and garner support for a shared vision
• Strategic Leadership: Provided strategic direction and purpose to initiatives, aligning them with the community's aspirations and values to achieve the project's objectives