Shaheryar
Montrose
Summary
Proactive and results-oriented security professional with extensive experience at Baaz Security, where I significantly enhanced safety measures and security protocols. Expert in security management and adept at staff leadership, I improved the security posture through analysis and effective team management. Skilled in retail security, my strategies ensured a safer environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Baaz Security
11.2024 - Current
- Kept high average of performance evaluations.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Security
Baaz Security
11.2023 - Current
- Frequently reviewed security cameras and reported security breaches to management.
- Enhanced overall security by implementing effective screening procedures and protocols.
- Improved overall security posture through regular monitoring, analysis, and reporting of security logs.
- Enhanced security measures, ensuring safe environment for guests and staff.
Customer Service Representative
My Touch Phone Repair
11.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Trade Course - Civil Construction And Designing
Unity School of Education
Hobart, TASSkills
- Retail security
- Security processes
- Security management and protocols
- Staff management
Certification
Australian Driving License
Working with Vulnerable
Security License
Languages
Urdu
Full Professional
Punjabi
Full Professional
English
Professional Working
Hindi
Professional Working
Timeline
Supervisor of Operations
Baaz Security
11.2024 - Current
Security
Baaz Security
11.2023 - Current
Customer Service Representative
My Touch Phone Repair
11.2022 - 10.2023
Australian Driving License
Working with Vulnerable
Security License
Trade Course - Civil Construction And Designing
Unity School of Education
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