Shaheryar Sami Khan
Gwynneville,NSW
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Operations Executive
Mansoor Brother Enterprises INC.
07.2022 - 03.2023
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
Operations Associate
Karachi International Container Terminal
10.2021 - 06.2022
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Business Development Executive
Ace Management System & Consultants
01.2021 - 09.2021
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Collaborated with sales and marketing departments to support client acquisition.
Intern
Ace Management System & Consultants
10.2020 - 12.2020
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
Customer Service Representative
Yayvo.com
01.2020 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivery Driver
Call Courier
01.2020 - 09.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Cashier
Blue Sky Bakery
12.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Crew Member
Orzora Restaurant
07.2015 - 11.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Cleaner
Juice Co.
08.2015 - 09.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Kitchen Hand
Meet The Cheese
11.2014 - 06.2015
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
- Plated and presented food following chef requirements.
Waiter
Meet The Cheese
01.2014 - 12.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
BBA - Honors
Iqra University
Karachi, Pakistan08.2022
A-Levels - Commerce
Private
Karachi, Pakistan05.2018
O-Levels - Commerce
Happy Palace Grammar School
Karachi, Pakistan08.2014
Skills
- Employee Timesheet Processing
- Performance Analysis
- Process Improvement
- Environmental Impact Management
- Sales Promotion
- Inventory Tracking and Management
- Operations Management
- Guest Relations
- Materials Planning and Logistics
- Management
- Lead Support Skills
- Marketing
- Business Development
- Handling Materials
- Team Leadership
Timeline
Operations Executive
Mansoor Brother Enterprises INC.
07.2022 - 03.2023
Operations Associate
Karachi International Container Terminal
10.2021 - 06.2022
Business Development Executive
Ace Management System & Consultants
01.2021 - 09.2021
Intern
Ace Management System & Consultants
10.2020 - 12.2020
Customer Service Representative
Yayvo.com
01.2020 - 09.2020
Delivery Driver
Call Courier
01.2020 - 09.2020
Cashier
Blue Sky Bakery
12.2018 - 12.2019
Cleaner
Juice Co.
08.2015 - 09.2017
Crew Member
Orzora Restaurant
07.2015 - 11.2018
Kitchen Hand
Meet The Cheese
11.2014 - 06.2015
Waiter
Meet The Cheese
01.2014 - 12.2014
BBA - Honors
Iqra University
A-Levels - Commerce
Private
O-Levels - Commerce
Happy Palace Grammar School
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