Summary
Overview
Work History
Education
Skills
Attributes
References
Timeline
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Shahi Sultana

Hoppers Crossing,Australia

Summary

Driven and resourceful administrative professional 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Seeking part time or casual positions that offers professional challenges Seeking part-time or casual position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Executive Assistant

Veiramal Consulting
03.2023 - Current
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Used advanced software to prepare documents, reports, and presentations.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Developed and maintained automated alert systems for important deadlines.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Created and managed office systems to efficiently deal with documentation.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Team Member

Big W
10.2019 - 09.2023
  • Greeting customers and serving them by using POS terminals.
  • Filling and maintaining presentation of stock during and after trading hours.
  • Ensuring all security procedures are followed to reduce theft and fraud within Night fill area.
  • Carrying out stock rotation procedures.
  • Working cooperatively in team environment
  • Ensuring safe environment for customers, employees and visitors.
  • Participating in activities that promote customer lead culture.
  • Ensuring stock is filled according to company standards in order to exceed customers' expectations and maximize sales.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.

Education

ACCA (Part Qualified)

Advanced Diploma in Hospitality Management
07.2022

Diploma in Hospitality Management
12.2021

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent organizational and time management skills
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Attention to detail and accuracy
  • Discretion and professionalism when handling confidential information
  • Administrative Support
  • Office Management
  • Customer Service-Oriented
  • Interpersonal Communication
  • Filing and data archiving
  • Invoice Processing
  • Phone Etiquette
  • Software Knowledge

Attributes

  • Reflected excellent attention to detail
  • Comfortably worked as a team-member at the workplace
  • Effectively used time management skills to complete multiple tasks in order to achieve organisational objectives
  • Successfully prioritised the work in hand to achieve the best possible outcome for the organisation

References

Will be provided upon request

Timeline

Executive Assistant

Veiramal Consulting
03.2023 - Current

Team Member

Big W
10.2019 - 09.2023

ACCA (Part Qualified)

Advanced Diploma in Hospitality Management

Diploma in Hospitality Management

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Shahi Sultana