Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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SHAHID ZAMANI

Narre Warren South,Victoria

Summary

Dynamic and results-driven professional with a proven track record in delivering exceptional customer service and enhancing organizational efficiency. Known for quick adaptability, innovative problem-solving, and a versatile skill set, I bring valuable experience and qualifications to drive positive outcomes in new opportunities.

Overview

2026
2026
years of professional experience

Work History

Logistics & Distribution Associate

Symbion Dandenong
, VIC
03.2024 - 05.2025
  • Accurately picked and packed pharmaceutical products into eskies for refrigerated transport, ensuring cold chain compliance.
  • Operated in a temperature-controlled environment in accordance with health and safety regulations.
  • Logged operational data to monitor performance metrics and support continuous improvement initiatives.
  • Replenished stock to maintain inventory levels and reduce shortages.
  • Conducted quality control checks to ensure compliance with regulatory and company standards.
  • Collaborated with dispatch and warehouse teams to meet daily shipping targets and maintain a smooth workflow.

Customer Service & Administrative Assistant

Miele
03.2023 - 02.2024
  • Handled inbound and outbound customer calls to schedule product deliveries and installations.
  • Resolved customer concerns with professionalism and efficiency, maintaining high satisfaction levels.
  • Managed booking calendars, updated delivery schedules, and coordinated with warehouse and logistics teams.
  • Maintained customer records and service logs using internal CRM systems.
  • Processed administrative paperwork, including delivery confirmations and service requests.
  • Assisted with warehouse duties such as loading trucks and supporting installation teams on-site.

Online Fulfillment Team Member

Coles Supermarket
Cranbourne, VIC
08.2022 - 02.2023
  • Click and collect orders pick up and drop off for customers.
  • Review orders prior to pick up for accuracy and purchase-by dates.
  • Memorised store layouts to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Load grocery shopping on trucks.

Development Officer

Hampton park Basketball Association
Hampton Park, Victoria
06.2021 - 06.2022
  • Implemented and managed strategic fundraising initiatives to secure financial support for development programs, fostering community engagement and ensuring sustainable funding sources.
  • Developed and maintained strong relationships with community stakeholders, sponsors, and partners to enhance the association’s visibility and support, collaborating on joint initiatives to promote basketball development locally.
  • Coordinated and executed events, workshops, and programs aimed at promoting basketball development and community involvement, ensuring smooth logistics, high participant engagement, and successful outcomes.
  • Provided essential logistical support, including venue bookings, equipment management, and overseeing seamless execution of events and activities.

Retail Assistant & Cashier

Kmart
Cranbourne, VIC
06.2021 - 06.2022
  • Provided in-store and phone assistance to customers with product inquiries.
  • Operated POS systems to process sales and manage cash transactions.
  • Maintained cleanliness and organization of shelves, and restocked inventory as needed.

BOH Team Member

Red Rooster Restaurant
Narre Warren, VIC
10.2019 - 04.2021
  • Managed drive-thru orders with speed and accuracy during peak hours.
  • Handled food preparation and cooking while adhering to hygiene standards.
  • Trained new staff in kitchen operations and customer service.
  • Managed cash transactions and maintained a clean work environment.

Volunteer

Melbourne United
Melbourne, Victoria
  • Coordinated the setup and maintenance of sports facilities, including courts and equipment, ensuring a safe and optimal environment for training sessions and events.
  • Fostered a positive and supportive learning atmosphere to encourage passion for basketball and promote sportsmanship among participants.

Education

Bachelor of Business - Sport Management

Swinburne University of Technology
Hawthorn, VIC
12-2024

Sport Development And Leadership Management -

Richmond Institute (Swinburne University)
Hawthorn, VIC
12-2021

High School Diploma -

Narre Warren South P-12 College
Narre Warren South
12.2020

Skills

  • Customer service
  • Pressure management
  • Communication skills
  • Attention to detail
  • Team collaboration
  • Time management
  • Microsoft Office

Accomplishments

  • Awarded Captain of the Year for outstanding leadership and team contribution in 2025 Liga Basketball Australia

References

References available upon request.

Timeline

Logistics & Distribution Associate

Symbion Dandenong
03.2024 - 05.2025

Customer Service & Administrative Assistant

Miele
03.2023 - 02.2024

Online Fulfillment Team Member

Coles Supermarket
08.2022 - 02.2023

Development Officer

Hampton park Basketball Association
06.2021 - 06.2022

Retail Assistant & Cashier

Kmart
06.2021 - 06.2022

BOH Team Member

Red Rooster Restaurant
10.2019 - 04.2021

Volunteer

Melbourne United

Bachelor of Business - Sport Management

Swinburne University of Technology

Sport Development And Leadership Management -

Richmond Institute (Swinburne University)

High School Diploma -

Narre Warren South P-12 College

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SHAHID ZAMANI