SHAHISTHA
Perth,WA
Summary
At Tata Consultancy Services, I excelled as an SAP Support Consultant, adeptly handling over 25 tickets daily and ensuring SLA compliance. My expertise in Success Factors Onboarding and exceptional problem-solving skills led to the development of key training materials, enhancing client support. Multilingual and detail-oriented, I thrive in fast-paced environments, consistently delivering project outcomes with a proactive approach.
Overview
1
1
year of professional experience
1
1
Certification
Work History
SAP SUPPORT CONSULTANT
TATA CONSULTANCY SERVICES
12.2021 - 02.2023
- Took ownership of customer incidents to investigate, analyse ,co-ordinate and solve issues with functional consultants by maintaining SLA's.
- Solving incident and change requests which are opened in the ticketing tool(SNOW) of the customer.
- Updating the status of the incident and change requests in the ticketing tool.
- Handled more than 25tickets/Incidents per day to address client needs by maintaining SLA’s.
- Developed training materials and user documents for SAP systems with reference to the new updates.
- Staying up-to-date with SAP technologies: Continuously learning and updating their knowledge on the latest SAP technologies, tools, and best practices to provide efficient and effective support.
Education
MBA - Human Resources Management
TELANGANA UNIVERSITY
Telangana, INDIA08.2021
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technology University
Telangana, INDIA06.2019
Skills
- Success Factors Onboarding
- Success Factors Employee Central
- ServiceNow(tool)
- Clear Communication(written & verbal)
- Multitasking & Time Management
- Project Deliver Outcomes
- Detail-oriented
- Problem Solving/ Creative Solutions
- Diligent & Responsible
- Multilingual in English, Hindi & Telugu
- Trustworthy & Enthusiastic with the willingness to develop
Certification
- Success Factors Employee Central Training - UDEMY
- Certified EMPLOYEE CENTRAL CONSULTANT, SAP
Timeline
SAP SUPPORT CONSULTANT
TATA CONSULTANCY SERVICES
12.2021 - 02.2023
MBA - Human Resources Management
TELANGANA UNIVERSITY
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technology University
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