Shahjahan Munna
Queens Park,WA
Summary
Highly motivated graduate with excellent research, organizational, financial, and problem-solving skills. Demonstrated expertise in delivering exceptional customer service and administrative excellence, fostering strong customer relationships, and effectively communicating with diverse audiences. Proven track record of contributing to the creation of safer work environments through the application of analytical and attention to detail skills. Enthusiastic employee driven by a desire to take on new challenges and achieve success.
Overview
6
6
years of professional experience
Work History
Loss Prevention Officer
BAAZ Security Services
02.2023 - Current
- Conducting daily store walk-throughs to identify potential security risks.
- Collaborating with management to develop comprehensive loss prevention training programs for staff members.
- Responding promptly to emergency alarms and calls, ensuring swift action and safety.
- Completing required shift logs and reports with accuracy and attention to detail.
Residential Concierge
ECS International Security & Investigations
09.2022 - 11.2022
- Delivered exceptional customer service to all guests, customers and clients ensuring a positive experience.
- Managed access control and visitor registration, ensuring compliance with applicable ID requirements.
- Managed resident inquiries and concerns with professionalism, resulting in timely resolutions.
- Monitored CCTV operations to uphold the security of the property and immediately reported any incidents.
Screening Officer
DE Security Solutions
09.2022 - 11.2022
- Effectively Communicated with Passengers Providing Clear Instructions and Information
- Conducted Efficient and Respectful Screenings of Passengers
- Use of Metal Detectors and Other Screening Equipments
- Responded to Security Incidents and Emergencies
Marketing Representative
AB Development
03.2019 - 10.2020
- Developed comprehensive marketing plans to drive brand awareness and customer engagement.
- Participated in promotional events and campaigns, enhancing brand visibility
- Cultivated and maintained strong customer relationships to enhance brand loyalty.
- Monitored industry trends and competitor activities to identify opportunities and threats.
Education
Certificate II in Security Operation -
MULTISEC Training
Sydney, NSW09-2022
Master of Professional Accounting -
King's Own Institute
Sydney, NSW03-2022
Bachelor of Business Administration - Accounting Information Systems
IIUC
Chittagong, Bangladesh04-2018
Skills
- Customer Service
- CRM Management
- People Management
- Loss Prevention Policies
- Critical Thinking
- Emotional Intelligence
- Incident reporting
- Investigations
- Analytical and Attention to Detail Skills
- Teamwork and Collaboration
Computer Skills
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Spreadsheet
Volunteer Work
- Worked at NSW International Student Welcome Desk (Sydney Airport).
- Worked as a Volunteer at Bidyanondo Foundation, Bangladesh.
- Worked as a Volunteer at BD Clean, Bangladesh.
Licenses
- WA Driving Licence
- WA Security Licence
- First Aid, CPR and RSA Certificate.
Working Rights
- Authorized to work full-time without restrictions.
- Visa Status-Skilled Work Regional- Subclass 491.
(Expiry- 17th December 2029)
Timeline
Loss Prevention Officer
BAAZ Security Services
02.2023 - Current
Residential Concierge
ECS International Security & Investigations
09.2022 - 11.2022
Screening Officer
DE Security Solutions
09.2022 - 11.2022
Marketing Representative
AB Development
03.2019 - 10.2020
Certificate II in Security Operation -
MULTISEC Training
Master of Professional Accounting -
King's Own Institute
Bachelor of Business Administration - Accounting Information Systems
IIUC
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