SHAH NAYEEM FARUQUE
Sydney,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
07.2023 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Barista
North End Coffee Roasters
08.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Teaching Assistant
North South University
09.2019 - 09.2020
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Warehouse Worker
Agora Limited
05.2017 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
Master of Science - Infection & Immunity
The University of Sydney
Sydney, NSW07.2024
Master of Science - Biotechnology
North South University
Dhaka, Bangladesh01.2021
Bachelor of Science - Biochemistry & Biotechnology
North South University
Dhaka, Bangladesh08.2019
Skills
- Inventory Tracking
- Warehouse Operations
- Heavy Lifting
- Customer Service
- Sales
- Cash Handling
- Communication
- Leadership
- Teamwork
- Microsoft Office
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Customer Service Representative
Coles Supermarket
07.2023 - 09.2023
Barista
North End Coffee Roasters
08.2022 - 01.2023
Teaching Assistant
North South University
09.2019 - 09.2020
Warehouse Worker
Agora Limited
05.2017 - 05.2018
Master of Science - Infection & Immunity
The University of Sydney
Master of Science - Biotechnology
North South University
Bachelor of Science - Biochemistry & Biotechnology
North South University
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