Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shahnaz Yousofi

Doonside,NSW

Summary

A motivated and adaptable graduate currently on a gap year, seeking an opportunity to apply and develop strong interpersonal, problem-solving, and technical skills in a dynamic work environment. Passionate about delivering exceptional customer experiences, collaborating with teams, and continuously learning to enhance professional growth. Committed to contributing to an innovative and customer-focused organization while expanding my expertise.

Overview

2
2
years of professional experience

Work History

Chester and Jake's Pharmacy

Blacktown
03.2024 - Current
  • Conducted patient outreach for medication reminders and follow-up consultations, enhancing patient engagement and adherence
  • Improved customer satisfaction ratings by 12% through the implementation of a personalised customer service training program for the sales team.
  • Learned and adapted quickly to new technology and software applications needed when prescribing medications.
  • Experience in handling confidential information and the ability to troubleshoot basic issues
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted in training new hires on company-specific transcription standards, tools, and best practices.

Footlocker

Parramatta
11.2024 - 12.2024
    • Contributed to sales growth by upselling products and services based on individual customer requirements.
    • Learned Foot Locker's POS system, sales techniques, and customer engagement strategies within a short timeframe.
    • Surpassed sales goals by recommending the right products, services, and solutions, leading to increased revenue by 10%
    • Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among customers.
    • Engaged with shoppers to create a fun and welcoming environment, encouraging repeat visits and positive reviews

Cotton On

Rouse Hill
10.2022 - 12.2022
  • Learned and utilized in-store technology and sales software efficiently to manage transactions and stock levels.
  • Providing an in-store experience that inspires and influences customers
  • Engaged in effective teamwork offering support with tasks such as organising merchandise, and processing transactions
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Bachelor of Criminology - Currently On A Gap Year!

Macquarie University
Sydney, NSW
11-2028

Skills

  • Self-motivated with a strong sense of responsibility
  • Exceptional customer service and engagement
  • Troubleshooting technical issues and providing solutions
  • Strong teamwork and collaboration in fast-paced environments
  • Conflict resolution and problem-solving
  • Passion for technology and innovation
  • Adaptability to new systems and updates

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in fundraising events to support local charities, schools, or community projects
  • Martial Arts
  • I participate in various sports activities for physical activity and personal growth
  • Vlogging, editing documenting and sharing travel experiences


Timeline

Footlocker

Parramatta
11.2024 - 12.2024

Chester and Jake's Pharmacy

Blacktown
03.2024 - Current

Cotton On

Rouse Hill
10.2022 - 12.2022

Bachelor of Criminology - Currently On A Gap Year!

Macquarie University

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Shahnaz Yousofi