SHAHREEN AYSHA SHAHID
Darwin city,Australia
Summary
Highly motivated customer service professional with three years experience in retail, banking sector and restaurant. Professional in digital marketing, content strategy, customer satisfaction, & graphic designing. Proven track record of exceeding sales targets and driving revenue growth through consultative selling, relationship building, and effective sales strategies. Skilled in identifying and capitalizing on market opportunities, with a strong ability to establish and maintain long-term client relationships. Exceptional communication and negotiation skills with a deep understanding of the sales cycle and customer need.
Overview
8
8
years of professional experience
Work History
Internee
Agrani Bank Ltd
01.2023 - 04.2023
- Assisting customer with basic inquires
- Such as, account opening, account balance, transaction
- Providing information on banking products
- Entering & updating customer information and financial data into bank software
- Processing deposit, withdrawals and other transaction accurately
- Contacting customers for various purposes, such as account verification, satisfaction surveys or to promote new service
- Deliver effective sales presentation to potential clients, showcasing the features and benefit of the product
- Develop deep understanding of the company's product and service to effectively communicate to value customer
- Actively work to close sales deals and meet sales targets
- Upload sales in the company's system at the end of duty.
Manager
PizzaBurg
02.2022 - 08.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Graphic Designer
Creative IT Institute
07.2018 - 04.2019
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Sales Representative
Nokia
03.2017 - 03.2018
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Negotiated contracts to secure long-term business relationships and favourable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
Sales Representative
SAMSUNG
07.2015 - 01.2016
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Master of Business Administration (MBA) -
Canterbury Institute of Management
09.2025
Bachelor of Business Administration (BBA) -
Bangladesh University of Business & Technology (BUBT)
05.2023
High School Diploma -
SKBZ Bangladesh Islamic School & College
Abu Dhabi, UAE01.2014
Skills
- Adobe Photoshop
- Adobe Illustrator
- Branding & Identity Design
- Packaging Design
- Advertising & Marketing Design
- Graphic Designer
- Competitor Research
- Client Service
- Customer Retention
- Customer Service
- Customer Needs Assessment
- Lead Generation
Timeline
Internee
Agrani Bank Ltd
01.2023 - 04.2023
Manager
PizzaBurg
02.2022 - 08.2022
Graphic Designer
Creative IT Institute
07.2018 - 04.2019
Sales Representative
Nokia
03.2017 - 03.2018
Sales Representative
SAMSUNG
07.2015 - 01.2016
Master of Business Administration (MBA) -
Canterbury Institute of Management
Bachelor of Business Administration (BBA) -
Bangladesh University of Business & Technology (BUBT)
High School Diploma -
SKBZ Bangladesh Islamic School & College
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