Call Center Customer Service Representative
Alive Australia
Hobart, Tas
02.2024 - Current
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities for upselling products or services to customers.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Communicated courteously with customers by telephone, email, or chat systems.
- Documented all call information according to standard operating procedures.
- Demonstrated excellent listening skills while interacting with customers.
