Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Shahriar Zaman

Hobart

Summary

Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

United Petroleum
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Responded to customer requests for products, services, and company information.

Cleaning Supervisor

Jim's Cleaning
06.2024 - Current
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.

Customer Service Representative

Noodle Paradise
02.2024 - 05.2024
  • Ensured compliance with all safety regulations in the workplace.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Team Member

Gloria Jeans
02.2024 - 05.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

Masters of Information Technology - Information Systems

University of Tasmania
Hobart, TAS
03-2026

Skills

  • Customer Service

    • Problem-solving abilities

    Active Listening

    Customer Relations

    Campaign Development

  • Workflow Coordination
  • Business Administration
  • Digital Marketing
  • Content Writing
  • Market Analysis
  • Audience Targeting
  • Event Planning
  • Project Management
  • Sales Support
  • Work Planning and Prioritization
  • Team Leadership
  • Web Management
  • Marketing
  • Copywriting
  • Staff Management
  • Teamwork and Collaboration

    • Store maintenance

    Account Management

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
Arabic
Limited

Certification

  • Driving license

Accomplishments

  • Club Leadership - Vice President Debate club Daffodil , organizing events and activities.

Timeline

Customer Service Representative

United Petroleum
06.2024 - Current

Cleaning Supervisor

Jim's Cleaning
06.2024 - Current

Customer Service Representative

Noodle Paradise
02.2024 - 05.2024

Team Member

Gloria Jeans
02.2024 - 05.2024

Masters of Information Technology - Information Systems

University of Tasmania

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Shahriar Zaman