Shahrina Ahmed
Auckland,New Zealand
Summary
Experienced Agile Business Analyst specializing in digital transformation, process improvement, and project delivery. Collaborative team player with a proven track record of driving impactful business outcomes. Skilled at optimizing system performance and user experience by bridging the gap between business needs and technical capabilities. Seeking a forward-thinking organization to apply expertise in Agile methodologies, stakeholder engagement, and digital transformation.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert: Digital Experience & Project Lead
KiwiRail
01.2024 - Current
- Managed the execution of Wagon Check Sheet project through digital conversion which streamlined manual processes while enhancing operational efficiency leading to a saving of more than 20% processing time
- Maximized operational efficiency by facilitating collaboration among cross-functional teams to collect HR and asset information portal needs, thereby streamlining workflow processes and increasing data availability.
- Played a pivotal role in improving the Train Delay Reason App through requirement gathering and system enhancement efforts. Significantly improved the ability to track delay reasons and enhanced data-driven decision-making.
- Facilitated close collaboration with internal stakeholders to map out business processes and ensure system capabilities were in line with organizational goals, resulting in streamlined operations and increased user satisfaction.
- Managed User Acceptance Testing (UAT) process for system changes, including AI BOT Implementation, resulting in successful deployment of new features meeting business requirements
- Produced comprehensive user documentation and process maps, facilitating teams' understanding of ongoing process optimization and system usage.
- Automated critical reporting processes, leading to improved data accuracy and a 40% reduction in manual effort across teams.
- Developed comprehensive test plans for software applications and hardware components to ensure quality assurance standards were met.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
ICT Graduate (Continuous Service Improvement & Business Analysis Team)
KiwiRail
01.2022 - 12.2023
- Led the AI BOT Implementation project as Scrum Master, defining requirements and managing the development process from ideation through to delivery, enhancing automation across multiple business units
- Facilitated Agile ceremonies, including standups, sprint planning, and retrospectives, ensuring seamless communication and progress tracking across development teams
- Created and maintained product backlogs in Jira, prioritizing tasks to align with business needs and effectively managing project delivery timelines
- Conducted detailed requirements analysis, developed user stories, and delivered high-quality technical documentation to guide development teams and stakeholders
- Supported the rollout of IT systems, conducted end-user training, and ensured that teams could fully leverage new features and systems for improved productivity
Education
Bachelor of Computer and Information Science - Software Development, Design Thinking
Auckland University of Technology
12.2021
Skills
- Business Requirement Analysis
- Agile Methodologies
- Requirements Documentation
- Test Management
- Stakeholder Engagement
- Digital Transformation
- SDLC Knowledge
- Technical Proficiency
- Change Management
- UI/UX Understanding
- Process Improvement
- Vendor Management
- Excellent Communication
- Product Development
- Cross-functional team leadership
- Continuous Improvement
References
Available upon request
Timeline
Subject Matter Expert: Digital Experience & Project Lead
KiwiRail
01.2024 - Current
ICT Graduate (Continuous Service Improvement & Business Analysis Team)
KiwiRail
01.2022 - 12.2023
Bachelor of Computer and Information Science - Software Development, Design Thinking
Auckland University of Technology
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