Shahrzad Shojaei
Melbourne,VIC
Summary
Experienced Aviation Protection Officer with expertise in security screening, threat detection, and customer service in high-pressure airport environments. Skilled in x-ray screening, incident management, and compliance, ensuring safety and efficiency. A proactive team player with strong attention to detail and leadership in training staff.
Overview
15
15
years of professional experience
Work History
Aviation Protection Officer
Melbourne Airport
06.2018 - Current
- Providing consistent high quality customer service
- Conducting x-ray screening, and searching using metal detection equipment
- Screening customers at security checkpoints
- Efficiently managing traffic flow of customers through to terminals
- Maintaining compliance in all security and safety procedures
- Utilising excellent verbal and written communication skills
Second In Charge of Security
Supreme Court
08.2016 - 06.2018
- Providing friendly and efficient customer service for everyone entering court facilities
- Monitoring, authorising entrance and departure of employees, contractors, customers and visitors to maintain security of premises
- Monitoring, recording, inputting information or reacting to signals and instruments related to electronic surveillance of any kind within a central station or at a particular location
- Keyboard operation to alter the parameters within an integrated intelligent building management and/or security system, including operating computer programs which have the ability to lock/unlock doors, program access cards, audit door access by individual as well as recording time and date of access
- Coordinating, monitoring or recording of the activities of security officers
- Conflict resolution and negotiation
- Writing detailed and accurate reports to the management, Court Service Victoria and Victoria Police
- Assisting in any emergency situations or evacuations
Foreign Exchange Shop Manager
Money Exchange Shop
08.2014 - 09.2015
- Providing friendly and efficient customer service
- Buying and selling currencies
Long Term Accommodation Coordinator
Settlement, AMES Flagstaff
08.2013 - 03.2014
- Referring clients in need of long term accommodation to AMES Housing Workers and, where relevant, to accommodation partners for sourcing housing
- Working closely with Housing Workers to monitor the client’s housing search process and, if required, liaise with case managers/Team Leaders when housing issues arise
- Preparing detailed reports to the Team Leader or Accommodation Manager on the housing search progress when required
- Maintaining a database of ongoing records of work done with clients to source housing
- Coordinating referrals of clients to the Homestay program and following up on issues
- Liaising with the Accommodation and Case management teams to ensure that clients have a smooth transition into housing
- Maintaining a database of clients requiring long term accommodation and ensure that information is accurate and up to date
- Producing reports on a regular basis regarding statistics and outcomes of the accommodation service and housing providers’ performance to the Manager Accommodation and Team Leader and external partners
- Developed professional relationships with internal and external stakeholders, maintaining them with mutual respect and trust
- I maintained highly detailed case records consistent with case management requirements, and housing worker’s activities
- Built effective and enduring partnerships within the organisation, facilitated staff performance reports and de-briefs
Admin Support Officer
Settlement, AMES Flagstaff
04.2013 - 08.2013
- Providing general customer service and administrative support to the Settlement Teams including reception, word processing, spreadsheet, power point presentations, as well as stores and registry related services
- Performing a broad range of administrative functions as required including filing, minute taking, creating correspondence, record maintenance, and archiving
- Processing and maintaining Long-Term Accommodation records including establishing manual and electronic files, entering and retrieving data
- Completing resource information as identified by Accommodation Manager and Team Leader
- Vehicle and venue booking, including forwarding vehicle log sheets to AMES administration
Interpreting (Volunteer)
New Hope Foundation
01.2013
Case Manager Assistant (Work Experience)
Telstra
03.2013
- Listened to phone calls from customers to learn further skills in customer service
- Observed how case managers handled complaints and problem solved
- Observed how team leaders evaluate case manager’s customer service
- Learnt to use various in house computer programs specially Siebel
Front Desk Receptionist (Volunteer)
Settlement, AMES Flagstaff
01.2013
Housing Help (Volunteer)
Settlement, AMES Broadmeadows
01.2013
Project Manager
Chargoon
01.2010 - 01.2012
- Company Overview: Chargoon is a software company in Tehran, Iran
- It provides web-based business software solutions mainly to medium and large-sized companies
- Collected and analysed customer information
- Designed and developed web-based applications and services
- Designed and created MS-SQL Server databases and T-SQL scripts
- Supported and maintained web-based applications
- Wrote project progress reports on a weekly basis
- Participated in defining code standards and best practice
- Mentored team members
- Liaised with clients and staff and supported their requests
- Chargoon is a software company in Tehran, Iran
- It provides web-based business software solutions mainly to medium and large-sized companies
- Developed an application that improved the quality of the computer system
- Received an initiative recognition award for developing the application that resulted in an increase in sales turnover of 30% over a two-year period
Education
Certificate IV - Work Health And Safety
Business, Advanced Manufacturing & Logistics
Preston, VIC06-2025
Course Study - Certificate of Customer Inspection Officer
BTAQ Consulting,
Melbourne, VIC09-2018
Certificate III - Certificate III Security Operations
Complex Institute of Education,
05-2016
Course Study - Responsible Service of Alcohol
Complex Institute of Education,
Melbourne 05-2016
Certificate II - Security Operations
Complex Institute of Education,
Melbourne, VIC04-2016
Advanced Diploma - Advanced Diploma of Interpreting
RMIT University
Melbourne, VIC11-2013
Course Study - Office Administration
AMES Australia
Melbourne 03-2013
Bachelor of Science - Computer Engineering
Islamic Azad University,
Qazvin, Iran01-2000
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Positive attitude
- Email and telephone etiquette
- Documentation proficiency
- Records management
- Data entry and analysis
Accomplishments
- Enhanced Security Operations: Successfully conducted x-ray screening and metal detection, ensuring 100% compliance with aviation security protocols and maintaining a safe travel environment.
- Exemplary Customer Service: Provided high-quality assistance to passengers, streamlining the screening process while maintaining a professional and friendly approach.
- Operational Efficiency: Managed passenger flow efficiently through security checkpoints, minimizing wait times and optimizing screening processes.
- Strong Compliance Record: Consistently adhered to all security procedures and safety regulations, demonstrating keen attention to detail and proactive risk management.
- Incident Management & Reporting: Experienced in addressing security incidents, writing detailed reports, and communicating effectively with management, law enforcement, and stakeholders.
- Mentorship & Leadership: Assisted in training new security personnel, providing guidance on best practices and ensuring team adherence to high safety standards.
References
References available upon request.
Timeline
Aviation Protection Officer
Melbourne Airport
06.2018 - Current
Second In Charge of Security
Supreme Court
08.2016 - 06.2018
Foreign Exchange Shop Manager
Money Exchange Shop
08.2014 - 09.2015
Long Term Accommodation Coordinator
Settlement, AMES Flagstaff
08.2013 - 03.2014
Admin Support Officer
Settlement, AMES Flagstaff
04.2013 - 08.2013
Case Manager Assistant (Work Experience)
Telstra
03.2013
Interpreting (Volunteer)
New Hope Foundation
01.2013
Front Desk Receptionist (Volunteer)
Settlement, AMES Flagstaff
01.2013
Housing Help (Volunteer)
Settlement, AMES Broadmeadows
01.2013
Project Manager
Chargoon
01.2010 - 01.2012
Certificate IV - Work Health And Safety
Business, Advanced Manufacturing & Logistics
Course Study - Certificate of Customer Inspection Officer
BTAQ Consulting,
Certificate III - Certificate III Security Operations
Complex Institute of Education,
Course Study - Responsible Service of Alcohol
Complex Institute of Education,
Certificate II - Security Operations
Complex Institute of Education,
Advanced Diploma - Advanced Diploma of Interpreting
RMIT University
Course Study - Office Administration
AMES Australia
Bachelor of Science - Computer Engineering
Islamic Azad University,
Similar Profiles
Isabella HandfordIsabella Handford
Retail/ Barista at Melbourne AirportRetail/ Barista at Melbourne Airport
SUSIEANN LOLISUSIEANN LOLI
OPS /DATA ENTRY at DHL Express Service Point (Melbourne Airport)OPS /DATA ENTRY at DHL Express Service Point (Melbourne Airport)
Mirza Shah Zaib BaigMirza Shah Zaib Baig
Driver at Toll IPEC Melbourne AirportDriver at Toll IPEC Melbourne Airport