I am an Australian citizen that lived overseas in America for 16 years, but have recently moved back home. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am committed to providing outstanding customer service, while being focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
14
14
years of professional experience
Work History
Software Developer
Silicon Holler
Riverside, CA
10.2016 - 01.2024
Developed programs to automate processes and improve user experience.
Created applications using HTML, CSS, JavaScript, and other programming languages.
Integrated software components into existing systems.
Debugged code to identify errors and fix them efficiently.
Optimized program performance by analyzing code and making changes as needed.
Designed database structures to store data securely and efficiently.
Collaborated with team members to ensure successful project completion.
Provided technical support for users of the software system.
Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
Maintained source control repositories such as Git, SVN, TFS for versioning purposes.
Worked closely with business stakeholders to understand requirements and design solutions that meet their needs.
Implemented security measures such as authentication protocols to protect sensitive data.
Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
Modified existing software systems to enhance performance and add new features.
Designed user-friendly software interfaces to simplify overall management.
Completed continuous project and team reviews to maintain optimal productivity and quality of work.
Visual Merchandiser
Westport Corporation
Multiple Locations,, California
03.2024 - 09.2024
Developed creative visual displays to showcase products and attract customers.
Created window and in-store displays to promote new product launches.
Organized store layout, fixtures and visual merchandising standards.
Created innovative floor plans to maximize visibility of merchandise.
Coordinated with marketing team to create promotional materials for campaigns.
Maintained a high level of organization and cleanliness throughout the store.
Ensured all signage was up-to-date and accurately reflected current promotions.
Collaborated with vendors to design eye-catching displays that met their guidelines.
Assisted in developing strategies for increasing sales by using visual merchandising techniques.
Analyzed customer feedback on current display designs and proposed improvements accordingly.
Assessed inventory levels and restocked items as needed to maintain attractive displays.
Conducted research on trends in retail design, color schemes, lighting, display techniques.
Managed an efficient workflow between the Visual Merchandising department and other departments within the company.
Created retail displays to highlight particular products and drive sales according to corporate strategy.
Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
Visual Merchandiser
Mayer Berkshire
Multiple Locations,, California
04.2014 - 05.2016
Organized store layout, fixtures and visual merchandising standards.
Developed creative visual displays to showcase products and attract customers.
Maintained a high level of organization and cleanliness throughout the store.
Ensured all signage was up-to-date and accurately reflected current promotions.
Assisted in developing strategies for increasing sales by using visual merchandising techniques.
Analyzed customer feedback on current display designs and proposed improvements accordingly.
Assessed inventory levels and restocked items as needed to maintain attractive displays.
Implemented corporate visual standards via planogram updates, emails and verbal feedback.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Established and maintained proper high-traffic displays, resulting in increased sales.
Sales Associate
Macy's
Rancho Cucamonga, California
06.2010 - 04.2014
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Met and exceeded competitive sales goals, and new credit line goals.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business and gain a strong clientele.
Gained product knowledge through a desire to learn about features and background on products sold.
Upsold additional items based on customer interests and needs, as well as increased purchase amounts by cross-selling with similar products.
Attended weekly team meetings to review performance goals and objectives.
Maintained knowledge of sales and promotions, return policies and security practices.
Handled customer complaints in a professional manner.
Education
Certificate III - Community Servicess
MAX
Brisbane, QLD
05-2024
Bachelor of Arts - Accounting And Business Management
University of Massachusetts
Amherst, USA
01-2017
Associate of Arts - Business Administration And Management
University of Phoenix
Riverside, California
02-2013
Bachelor of Science - Behavioral Sciences
Griffith University
Brisbane, QLD
03-2007
Skills
Product Management
Exceptional customer service
Retail merchandising expertise
Sales Goals Attainment
Complex Problem-Solving
Teamwork and Collaboration
Accomplishments
Beta Gamma Sigma - I was invited to join Beta Gamma Sigma while studying as the Isenberg Institute at UMASS for being in the top 10% of my school program.
Affiliations
I helped to teach several software development boot-camps to people who could not afford to attend school. The owner of Silicon Holler ran programming workshops and I volunteered my time in the evenings to help teach these classes. We also taught a specific boot-camp geared for women only to help bolster women's inclusion in this field.
Timeline
Visual Merchandiser
Westport Corporation
03.2024 - 09.2024
Software Developer
Silicon Holler
10.2016 - 01.2024
Visual Merchandiser
Mayer Berkshire
04.2014 - 05.2016
Sales Associate
Macy's
06.2010 - 04.2014
Certificate III - Community Servicess
MAX
Bachelor of Arts - Accounting And Business Management
University of Massachusetts
Associate of Arts - Business Administration And Management