Shahzad Siddiqui

United Overseas Bank Limited, often known as UOB, is a Singaporean multinational banking corporation headquartered in Raffles Place, Singapore.Ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.

Joined UOB as ‘Vice President 1’ to set up and manage a Process Centre of Excellence to own, manage and govern the System Development Methodology (SDM) process, applicable to the delivery of all IT Projects and Change Requests across the bank.

Promoted twice in five years, to Head of SDM Process Governance and Process Assurance for entire Group Technology & Operations (GTO), leading a team of 3 managers and 10 plus associates.

Achievements/Tasks:

· Created and operationalised the SDM Process and Process Assurance framework for Group Technology & Operations (Agile, Waterfall & Hybrid)

· Managed and owned the SDM Change Governance Process, led the SDM Change Working Group and chaired the SDM Change Steering Committee

· Managed and owned all SDM Communications, Trainings and other SDM resources like Intranet pages etc. for more than 10,000 users across the organisation.

· Incorporated Monetary Authority of Singapore’s (MAS) and Cyber Security Agency of Singapore’s (CSA) regulatory requirements like Application Security Verification, Security by Design, Privacy by Design, Requirements Traceability and Vendor Development requirements in the SDM process

· Managed direct and indirect teams including consultants, vendors and Professional Services resources

· Single point of contact and SME to front internal/external auditors and regulators on all Technology Process related matters

The Australia and New Zealand Banking Group Limited is an Australian multinational banking and financial services company headquartered in Melbourne, Victoria. It is Australia's second-largest bank by assets and fourth-largest bank by market capitalisation.

Joined ANZ in April 2013 as a Business Change Lead and was promoted to Change & Knowledge Management Lead in April 2015 leading a team of 4 managers and 25 plus associates.

Achievements/Tasks

· Designed and operationalised the framework for Change Management and Knowledge Management from the ground up for all Shared Services functions (Hr Ops, Payroll, Recruitment, Procurement, Reporting, Finance etc.)

· Managed implementation of People, Policy, Process and Technology changes across all Shared Services functions

· Created end to end process documentation for all Shared Services teams and govern the documentation ongoing

· Identified and managed a global transformation program which led to significant reduction in overpayments and savings on processing time

· Operationalised and implemented Flexible Working Policy across ANZ in multiple geographies

· Led the upliftment of global HR system transformation (PeopleSoft) for Bangalore Shared Services.

Hired as the first Client Project Manager (CPM) to test the feasibility of outsourcing the CPM role from AT&T to Tech Mahindra. The CPM role project managed delivery of customized service solutions in Telecommunications Network Services to AT&T’s customer engagements.

Achievements/Tasks

· End to End project management and delivery of multiple projects simultaneously for various customers of AT&T’s services

· Built regional capability- as the first Client Project Manager for AT&T outsourced to Tech Mahindra; ensured the transition of the role from onshore and expanded the capability to a team of 6 CPMs offshore within 12 months

Joined Wipro BPO as a fresher in Oct 2003 for an inbound customer service process for Capital One credit cards.

Held five different positions with four promotions in five years. I grew through the ranks from taking inbound calls to becoming a Team Coach, Team Leader and lastly an Assistant Manager, managing a large team directly reporting to me.

Achievements/Tasks

· Handling large team sizes of 50 associates and 4+ Team Leaders directly reporting to me

· Graduated from the Team Leader Development Program in Wipro- 2006