SHAHZAIB AHMAD

Botanic Ridge,Australia

Summary

Detail-oriented and customer-focused professional with experience in administrative support and client relations. Seeking a Receptionist position in Melbourne CBD, where I can leverage my strong organizational skills, excellent communication abilities, and dedication to providing exceptional customer service.

Overview

years of professional experience

Work History

Receptionist & Administrative Support

Ts2 IT Solutions

05.2024 - Current

Managed front desk responsibilities, including greeting visitors and handling phone calls, ensuring a welcoming and professional environment
Assisted with scheduling appointments and managing meeting room bookings to optimize office workflow
Provided administrative support through data entry, document management, and processing incoming and outgoing mail
Maintained office supplies and coordinated with vendors for timely orders and deliveries.

Customer Service Representative

Satkohis Empire

05.2023 - 04.2024

Addressed customer inquiries and concerns via phone and email, delivering prompt and effective solutions
Supported the team with administrative tasks such as filing, data entry, and managing office correspondence
Assisted in maintaining office equipment, reporting any issues to the facilities team to ensure smooth operations.

Administrative Assistant

Skylite Network's

03.2014 - 01.2019

Provided front desk support, including greeting visitors and directing them to appropriate departments
Handled phone inquiries, scheduled appointments, and managed meeting room bookings
Assisted with office management tasks, such as filing documents, processing mail, and maintaining office supplies.

Education

Bachelor of Computer Science -

University of Lahore

02.2018

Skills

Front Desk Management: Experienced in managing front desk operations, greeting visitors, handling phone inquiries, and coordinating appointments and meeting rooms
Customer Service: Proven ability to address customer inquiries and concerns with a courteous and professional demeanor, ensuring a positive experience for all
Administrative Support: Proficient in performing general office duties such as data entry, filing, document management, and managing office supplies

Communication Skills: Strong verbal and written communication skills, capable of liaising effectively with staff, clients, and visitors
Organizational Abilities: Skilled in multitasking, prioritizing tasks, and maintaining a well-organized and efficient work environment
Technical Proficiency: Competent in using Microsoft Office Suite (Word, Excel, Outlook) and familiar with office equipment including phones, printers, and copiers

Accomplishments

Recognized for maintaining a highly organized and efficient front desk area, contributing to a 95% satisfaction rate among visitors.
Played a key role in enhancing office communication and workflow by effectively managing scheduling and administrative tasks.

Timeline