Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shahzaib Zafar

Bankstown

Summary

Dynamic professional with a proven track record in customer service and logistics, notably with Amazon. Excelled in delivering high customer satisfaction through timely and accurate package delivery, leveraging strong navigation skills and a valid driver's license. Demonstrated exceptional teamwork, collaboration, and a positive attitude, enhancing company reputation and customer loyalty.

Overview

2025
2025
years of professional experience

Work History

Delivery Driver

Amazon
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Driver

Uber
01.2023 - Current

Customer Service Representative

Eljannah
01.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Certificate III - Carpentry

Trinity Institute
Parramatta, NSW
04.2024

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Timeline

Driver

Uber
01.2023 - Current

Customer Service Representative

Eljannah
01.2022 - 11.2022

Delivery Driver

Amazon

Certificate III - Carpentry

Trinity Institute

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Shahzaib Zafar