Shai-lea Cichy
Newcastle,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Support Worker
Mids Support
11.2021 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
Hospitality
McDonald’s
03.2019 - 08.2020
- Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
- Increased repeat business through personalized attention and genuine care for guests'' needs.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
Education
No Degree -
Glendale High School
Glendale, NSWSkills
- First aid and CPR
- Adaptability and flexibility
- Medication administration
- Empathy and understanding
- Behavioral support
- Mobility support
- Goal setting
- Time management
- Stress management
- Health and safety awareness
- Housekeeping tasks
- Meal planning and preparation
- Organizational skills
Timeline
Support Worker
Mids Support
11.2021 - Current
Hospitality
McDonald’s
03.2019 - 08.2020
No Degree -
Glendale High School
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