Summary
Overview
Work History
Skills
References
Timeline
Generic

Shai Voorham

Essendon,VIC

Summary

My name is Shai, I am 32 years old with a fun and bright personality. I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

11
11
years of professional experience

Work History

Cabin Crew Member ISFC

Virgin Australia
Melbourne, Vic
09.2022 - Current
  • Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
  • Provided first aid assistance to passengers when necessary.
  • Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
  • Maintained a professional appearance at all times while interacting with customers.
  • Trained new crew members on operational procedures and customer service standards.

Retail Store Manager

Sportsgirl
Werribee, Victoria
04.2021 - 09.2022
  • Managed daily operations by completing purchasing, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Prepared and submitted nightly bank deposits.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.

Third in Charge

JPL Group- Goldmark
Werribee, Victoria
10.2020 - 04.2021
  • Wrote and submitted reports.
  • Opened and closed store 4 times per week by balancing cash drawers, preparing daily deposits and prepairing daily KPI's and store targets.
  • Used Point of Sale register system to complete transactions.
  • Instructed staff on procedures for handling difficult transactions.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Key Holder

JPL Group-Prouds
Launceston, Tasmania
09.2018 - 10.2020
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Opened and closed store in absence of senior managers.

  • Maintained store and maintained appearance.

Dance Instructor

Dance Academy 34
Launceston, Tasmania
02.2018 - 10.2020
  • Delivered individual instruction to students in between group classes.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Performed at different events as professional dancer.
  • Planned choreography for group performances and recitals.
  • Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
  • Set up appointments to coach students in additional techniques.

2IC

Max Mara
Tullamarine, Victoria
09.2017 - 02.2018
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Assisted in store opening by setting up shop space, computers and cash registers.
  • Worked closely with store manager to maintain day-to-day operations.

Dance Instructor and Department Manager

The Arts Connection
Richmond, Vancouver, Canada
06.2014 - 06.2016
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Processing transactions for costuming and venue hire.
  • Choreography for performances and competitions for groups and individuals.
  • Examination preparations.
  • Daily Class preparations, running and training.

Skills

  • Problem-Solving
  • Business Leadership
  • Management Team Building
  • Decision Making

References

  • Gen Burke, Virgin Australia LCC: 0434 369 057
  • Daniella Capuano, Assistant Manager: Sportsgirl- 0403 103 070
  • Nancy Hassaneinn, Manager: Max Mara- 0424 244 417
  • Jayden Von Blanckensee, Manager: Prouds the Jewellers-0428 606 874

Timeline

Cabin Crew Member ISFC

Virgin Australia
09.2022 - Current

Retail Store Manager

Sportsgirl
04.2021 - 09.2022

Third in Charge

JPL Group- Goldmark
10.2020 - 04.2021

Key Holder

JPL Group-Prouds
09.2018 - 10.2020

Dance Instructor

Dance Academy 34
02.2018 - 10.2020

2IC

Max Mara
09.2017 - 02.2018

Dance Instructor and Department Manager

The Arts Connection
06.2014 - 06.2016

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