SHAIAN CARMONA
Smithfield,NSW
Summary
Customer Service and Sales Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. To seek and maintain a full-time position for the long term, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
New Business Manager
Stretch LAB
04.2023 - 07.2023
- Increased business growth by identifying and targeting new market opportunities.
- Enhanced client satisfaction with exceptional relationship management skills and attentive customer service.
- Maximized revenue generation by effectively managing sales pipelines and closing deals promptly.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Managed and motivated employees to be productive and engaged in work.
Sales Agent
Direct Solutions Marketing
01.2023 - 04.2023
- rDeveloped strong relationships with clients through excellent customer service and regular followups.
- Assisted customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Trained and mentored new sales representatives.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Agent
ALI Group (life insurance company)
06.2022 - 12.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Responded to customer calls and emails to answer questions about products and services.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Trained new employee regarding company operations, navigate systems, products, policies and service
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Managed 30 + inbound and outbound calls per day.
TELEMARKETER/JUNIOR BROKER
Master Builders Association
01.2017 - 12.2020
- Completed daily cold calling and outreach to build sales pipeline
- Handled high-volume telemarketing operations with expert use of client management software and computer dialling.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Recorded contact information of customers and potential customers in internal database
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Provided information about available products and services, membership details, and purchase advantages
- Made average of 30-50 outbound and inbound calls per day
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Generated minimum of 7-20 new leads each day
- Brought in new business interstate
- Managed small - medium portfolio of clients.
CALL CENTER SALES AGENT
Peakbound
03.2016 - 11.2016
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches
- Made average of 100 inbound calls per day
- Provided information about available products and services, membership details, and purchase advantages
- Participated in team-building activities to enhance working relationships
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
SALES AGENT/SALES MANAGEMENT
Bespoke Promoboxes
03.2016 - 09.2016
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
- Cold calling to generate potential new business for the company. Managed 40 calls per day.
- Researched companies to generate new leads
- Identified new targets, developed new business opportunities and presented product lines to customers
- Helped start the business
SALES REPRESENTATIVE/TEAM LEADER
CrediCO
01.2015 - 01.2016
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Trained and mentored new sales representatives
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
- Managed and lead 4-5 people whilst distributing work, sales and meeting KPIs
- Door to door and B2B sales.
Education
Kings Christian College
Skills
- Data Management
- Flexible and Adaptable
- Decision Making
- Multitasking Abilities
- Team building
- CRM Software Proficiency
- Excellent people skills
- Sales training
- Relationship building
- Product and service sales
- Problem-solving skills
- Campaign development
- Sales and Marketing
- Business generation
- Lead Generation
- Customer Service
- Coaching and Mentoring
- Recruiting and Hiring
Certification
Certificate I : Insurance Broking
Australian And New Zealand Institute of Insurance - November 2017
Timeline
New Business Manager
Stretch LAB
04.2023 - 07.2023
Sales Agent
Direct Solutions Marketing
01.2023 - 04.2023
Customer Service Agent
ALI Group (life insurance company)
06.2022 - 12.2022
TELEMARKETER/JUNIOR BROKER
Master Builders Association
01.2017 - 12.2020
CALL CENTER SALES AGENT
Peakbound
03.2016 - 11.2016
SALES AGENT/SALES MANAGEMENT
Bespoke Promoboxes
03.2016 - 09.2016
SALES REPRESENTATIVE/TEAM LEADER
CrediCO
01.2015 - 01.2016
Kings Christian College
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