Shaik Mohammed Sajeer
Freshwater,NSW
Summary
Successful customer service representative with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centres. Dedicated to excellent customer service and parking efficiency. In-depth understanding of security protocols with talent for accurate payment collection and surveillance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Car Park/Valet Parking Attendant
Scentre Group WESTFIELD Warringah Mall
06.2024 - Current
- Report all incidents, hazards, and risks in an appropriate and timely manner, as well as providing analytic insights using car park data.
- Traffic management - re-route and direct traffic when parking facility reaches maximum capacity and ensure all seamless teamwork for our customer's car park experience.
- Always provide outstanding levels of service to customers and retailers
- Ensure daily reports are produced showing irregular occurrences, such as damage to property/ peak periods throughout the day.
- Maintain car park equipment in a good condition and working order (Boom gates, APU machines, Ticketing system)
- Carry out regular cleaning checks/ Patrols of the car park area to ensure it is tidy, there is always adequate lighting, Shopping Carts packed away and organised.
- Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys responsible to follow up with guests to ensure their requests or problems have been met to their satisfaction *Document and report all vehicle incidents like damages, accidents, theft, missing articles etc.
- Payment processing (cash handling)
- Able to effectively park and retrieve guests' cars without causing damage to the vehicle, assisting with opening and closing vehicle doors.
- Partner with internal and external stakeholders to identify and implement opportunities constantly improve the Valet experience for our VIP customers whilst entering and exiting our living centres.
- Explained parking rates and retrieval procedures to guests upon arrival.
Customer Service Representative
Coles Supermarket
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Regional Customer Care Representative and Inside Sale Team Lead
FedEx Express International
06.2017 - 04.2023
- Back up Team lead in the event of absence, to ensure continuity of daily team Operations
- Meeting - exceeding department goal and objectives Service level
- Trained and Managed junior customer care to maintain high level of service
- Maintain day to day operation of Customer care including Call Centre, Track and Trace, Claims
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Managed high call volume with exceptional professionalism and efficiency.
Customer Experience Representative & Inside Sales
TNT Express
10.2010 - 05.2017
- To provide excellent accessibility to customers & maximize available revenue opportunities for the business whilst providing an exceptional customer experience
- To identify & act on selling opportunities to retain revenue whilst providing suitable solutions to customer's requirements
- To deal with booking exceptions and/or with cross-location calls/e-mails in a productive, high-quality manner
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Education
BBA - Business Administration And Management
ST ALOYSIOUS
Mangalore, IND06.2015
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call centre experience
- Conflict Mediation
- Documentation And Reporting
- Appointment Scheduling
- Database Research
- Product Education
- Call logging
- Claims monitoring
- Quick decision making
- Team player mentality
- Professional appearance
- Vehicle parking and retrieval
- Customer Service-oriented
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Certified supply chain manager, Blue ocean academy - UAE
- Certified HEALTH AND SAFETY OFFICER
Timeline
Car Park/Valet Parking Attendant
Scentre Group WESTFIELD Warringah Mall
06.2024 - Current
Customer Service Representative
Coles Supermarket
01.2024 - Current
Regional Customer Care Representative and Inside Sale Team Lead
FedEx Express International
06.2017 - 04.2023
Customer Experience Representative & Inside Sales
TNT Express
10.2010 - 05.2017
- Certified supply chain manager, Blue ocean academy - UAE
- Certified HEALTH AND SAFETY OFFICER
BBA - Business Administration And Management
ST ALOYSIOUS
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