SHAIK SHAHUL HAMEED
Sydney,NSW
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements
Overview
3
3
years of professional experience
Work History
Business Analyst
Tata Consultancy Services
10.2023 - Current
- Collaborated with stakeholders across departments to define requirements for new projects
- Informing customers about the process to the scheduling of appointments and service activation
- Effectively identifies and transfers customer enquiries to the relevant individual or department where appropriate
- Liaises with relevant individual and departments to facilitate the activation of service for customers
- Manage work in line with designated processes and requirements
- Conducted market research to identify potential opportunities for new product development
Customer Support Specialist
Service NSW
08.2021 - 06.2023
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner
- Assisted customers with product installation, troubleshooting, and usage questions
- Responded to customer emails and phone calls promptly, courteously, and professionally
- Maintained up-to-date knowledge of company products, services, policies, and procedures
- Investigated customer complaints regarding product quality or service rendered
- Created detailed reports on customer feedback for management review
- Researched customer inquiries using available resources such as FAQS and online forums
- Recorded all customer interactions into the database system accurately and completely
- Ensured customer satisfaction through effective communication skills and problem resolution techniques
- Developed innovative strategies to improve customer experience
Education
Master of Information Systems - Management Information Systems
Central Queensland University
Sydney, NSW11-2020
Skills
- Business process improvement
- Operations Analysis
- Data Analysis
- Quality Assurance
- BI tools expertise
- Process Optimization
- CRM Systems
- Microsoft Office Suite
- Analytical tool implementation
- Competitive Analysis
- Requirements Gathering
- SQL Proficiency
Timeline
Business Analyst
Tata Consultancy Services
10.2023 - Current
Customer Support Specialist
Service NSW
08.2021 - 06.2023
Master of Information Systems - Management Information Systems
Central Queensland University
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