Shaikh Zubair Rahman
Hobart,TAS
Summary
Resourceful IT Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, communication, and time management, ensuring smooth technology operations and exceptional user support. Hold an MBA, providing a deep understanding of business functions, which enhances adaptability to new work environments and enables meaningful contributions to both technical and business aspects.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
N2sys technology
Dhaka
11.2021 - 12.2022
- Managed a team of IT engineers, providing support at numerous companies with differing policies and infrastructure.
- Providing IT support for renowned multinational clients like Big W, Toyota Tshusho Corporation, Jetro Trading, and Meijer Trading.
- Maintain IT policies of international central IT, and act as an intermediary between local and central IT.
- Create a detailed IT inventory for clients, keeping track of maintenance and warranty.
- Provide online and in-person IT support for more than 500 clients.
IT Officer
M Alam & Company
, Dhaka
02.2021 - 11.2021
- Created and maintained the company website, malamcompany.com.
- Created a format to effectively store and manage data.
- Maintained and troubleshot all IT hardware and software.
Education
MBA -
Independent University Bangladesh
Dhaka, Bangladesh04-2022
Bachelor of Science - Computer Science
North South University
Dhaka, Bangladesh01-2020
Master of Science - Information Technology
University of Tasmania
TASSkills
- VPN configuration
- IT documentation
- Operating systems
- Mobile device management
- Disaster recovery planning
- Remote desktop support
- Network troubleshooting
- System administration
- Active directory
- Network security
- IT compliance
- Help desk support
- Server management
- IT asset management
- Email administration
- Desktop deployment
- Customer support
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
IT Support Engineer
N2sys technology
11.2021 - 12.2022
IT Officer
M Alam & Company
02.2021 - 11.2021
MBA -
Independent University Bangladesh
Bachelor of Science - Computer Science
North South University
Master of Science - Information Technology
University of Tasmania
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