Shailah O'Connell

• Assisted customers with shopping needs and addressed inquiries about products and services.
• Maintained a clean and organized store environment through regular upkeep and effective merchandising.
• Stayed informed about company policies and procedures to ensure compliance at all times.
• Operated the cash register, facilitating efficient customer transactions.
• Responded to customer phone calls regarding product information and general inquiries.
• Provided personalized recommendations based on customer preferences to enhance their shopping experience.
• Conducted visual merchandising to create appealing product displays and maximize sales.
• Engaged with customers to build rapport and foster a welcoming shopping atmosphere.
• Handled customer complaints and concerns promptly, ensuring resolution and satisfaction.
• Collaborated with team members to maintain stock levels and replenish displays.
• Educated customers about promotions, loyalty programs, and new product launches to drive sales.

• Responded promptly and professionally to a high volume of inbound customer inquiries.
• Actively listened to customers to identify their needs and concerns.
• Provided detailed information on products, services, policies, and procedures.
• Efficiently addressed and resolved customer complaints, ensuring satisfaction.
• Accurately documented customer interactions, including issues and resolutions.
• Assisted customers with account management, including transactions and troubleshooting E-Toll inquiries.

· Met daily KPI targets, maintained accurate data entry, and exhibited problem-solving and active listening skills

· Managed multiple tasks efficiently, prioritized responsibilities, and maintained effective time management

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• Escalated complex issues to supervisors or specialized departments when necessary.
• Utilized CRM systems to track interactions and manage customer data effectively.
• Stayed updated on new products, services, and company policies to provide accurate information.
• Maintained a high standard of professionalism and empathy in all interactions.
• Collaborated with team members in meetings to share insights and improve service delivery.
• Engaged in ongoing training to enhance customer service skills and product knowledge.

• Took customer orders efficiently, ensuring accuracy and clarity in communication.
• Served food and drinks to patrons promptly, enhancing the overall dining experience.
• Responded to customer inquiries about menu items, accommodating special dietary restrictions and preferences.
• Managed cash register operations, processing transactions quickly and accurately.
• Engaged with customers to create a friendly and inviting atmosphere.
• Upsold menu items and promotions to increase sales and enhance customer satisfaction.
• Handled customer complaints and feedback with professionalism, ensuring resolutions to enhance the dining experience.
• Assisted with drive-thru operations, ensuring timely service and accuracy in orders.
• Cleared and cleaned tables after each meal service, maintaining a tidy environment for guests.
• Adhered to proper sanitation procedures while handling food and drink items during preparation and serving.
• Supported kitchen staff during peak hours by assembling orders and managing food items efficiently.
• Monitored inventory levels and reported shortages to management for smooth operations.
• Collaborated with team members to streamline service and enhance overall customer satisfaction.

• Served food and drinks to patrons promptly, ensuring a seamless dining experience without long wait times.
• Engaged with customers to build rapport and foster a welcoming atmosphere.
• Responded to inquiries about menu items, accommodating special dietary restrictions and preferences.
• Provided recommendations to enhance the dining experience, highlighting daily specials and popular dishes.
• Monitored customer satisfaction throughout the meal, addressing any concerns promptly.
• Assisted in upselling menu items and promotions to increase sales and enhance customer satisfaction.
• Collaborated with team members to ensure timely delivery of orders and quality service.
• Handled customer complaints professionally, ensuring resolutions that improved the overall experience.

• Greeted guests warmly, providing exceptional customer service and addressing inquiries to ensure a positive experience.
• Managed incoming calls, directing them appropriately while maintaining a friendly and professional demeanor.
• Assisted guests with various requests, offering information about services and facilitating appointments.
• Maintained office equipment and coordinated service calls to ensure functionality and efficiency.
• Ordered and stocked office supplies, ensuring availability for smooth daily operations.
• Organized company records and documentation, implementing systems for easy access and retrieval.
• Collaborated with team members to streamline workflows and improve service delivery at the front counter.
• Assisted in managing schedules and coordinating appointments, ensuring effective time management for staff and clients.
• Developed and maintained a welcoming front counter environment, enhancing the overall atmosphere for clients and visitors.

References