Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Shailendra Khadka

Craigieburn,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Team Member

Bunnings Warehouse
09.2018 - Current
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.

Customer Service

Global IME Bank
07.2010 - 11.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Delivered prompt service to prioritize customer needs.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Promptly responded to inquiries and requests from prospective customers.

Education

BBA - Marketing

Public Youth Campus
Nepal
07.2009

Skills

  • Cash Handling
  • Creativity and innovation
  • Problem-solving abilities
  • Customer Service
  • Cleaning
  • Workplace Safety
  • Problem-Solving
  • Clear Communication
  • Teamwork and Collaboration
  • Positive Attitude

Hobbies

Playing Cricket , Watching Movie , Travelling

Timeline

Team Member

Bunnings Warehouse
09.2018 - Current

Customer Service

Global IME Bank
07.2010 - 11.2017

BBA - Marketing

Public Youth Campus

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Shailendra Khadka