SHAILENDRA SINGH
Sydney,Australia
Summary
With over 10 years of experience in the customer service industry, I am a proactive and meticulous professional. Proficient in inventory control, sales, and staff training and development. Customer-oriented team player, excelling at generating optimal satisfaction levels while building profits and driving client generation.
Overview
15
15
years of professional experience
Work History
Assistant Manager/Consultant Sales and Accounts
Bunnings, Wesfarmers Group of Companies
01.2011 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multitasked effectively to simultaneously handle floor sales, online and telephone customer’s needs
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Consistently achieved sales and customer satisfaction targets, promoting product sales
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
- Trained new employees on customer service, money handling and organizing strategies.
- Work ethics and commitment recognized through regular promotions starting with position of a team Member to Consultant and now Assistant Manager
Assistant Accountant
Hodder Rook & Associates
12.2009 - 01.2011
- Prepare monthly financial reports to provide relevant and timely information
- Maintain Customer and Vendor files on MYOB system & Issuing Invoices, Bills and Cheques using MYOB
- Communicated with suppliers to reconcile invoice payments.
- Set up and improve accounting systems and processes to meet business needs and maximize operational success.
- Reviewed general ledger entries and assessed accuracy.
Education
MBA - Finance, Accounting and Management
Western Sydney University
Sydney, NSWSkills
- Effective communication
- Engaged listening skills
- Emotional understanding
- Client relationship management
- Analytical problem solving
- Consistent dedication
- Effective time management
- In-depth product knowledge
- Collaborative team guidance
- Effective team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15+ staff members.
Languages
English
Professional Working
Hindi
Limited Working
Timeline
Assistant Manager/Consultant Sales and Accounts
Bunnings, Wesfarmers Group of Companies
01.2011 - Current
Assistant Accountant
Hodder Rook & Associates
12.2009 - 01.2011
MBA - Finance, Accounting and Management
Western Sydney University
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