Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

SHAILESH DAWAR

TARNEIT,VIC

Summary

Experienced health sector professional with over 12 years in administration. Holds management qualifications and demonstrates confidence in navigating complex challenges. Familiarity with Barwon Health's policies enhances capability to contribute effectively to organizational goals.

Overview

13
13
years of professional experience

Work History

Health Care Worker

Western Health
Melboure, VIC
01.2023 - Current
  • Assisted patients with daily living activities and personal care needs.
  • Supported nursing staff with documentation in electronic health records system.
  • Provided emotional support for patients during times of distress or anxiety.
  • Provided emotional support to family members during stressful times.
  • Supported nursing staff in day-to-day operations.

Health care worker

Barwon Health
Geelong , VIC
10.2022 - Current
  • Assisted patients with daily living activities and personal care needs.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Maintained cleanliness and organization of patient areas and equipment.
  • Collaborated with healthcare team to provide quality patient care.
  • Documented patient information accurately in electronic health records.
  • Supported mobility by assisting patients with walking and transfers.
  • Followed safety protocols to ensure a secure environment for patients.
  • Provided emotional support for patients during times of distress or anxiety.

Administration Officer

ST. VINCENT CARE SERVICE
02.2021 - 11.2022
  • Completed reports and documentation timely, ensuring adherence to specifications.
  • Screened and routed incoming calls, recorded messages, and relayed information to staff.
  • Facilitated communication and provided assistance to colleagues, managers, and customers.
  • Monitored employee database and managed scheduling for team activities.
  • Interpreted management directives to document administrative processes effectively.
  • Coached employees in daily tasks and resolution of complex issues.
  • Maintained accurate financial records, addressing variances through detailed analysis.

Personal Care Assistant

Mecwa Care
Glen Iris, VIC
05.2017 - 01.2021
  • Assisted clients with daily living activities and personal care needs.
  • Monitored and recorded client health status and changes in behavior.
  • Communicated effectively with healthcare professionals regarding client progress.
  • Trained new staff on best practices in personal care assistance.
  • Coordinated appointments and transportation for clients as needed.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.

Customer Service Assistant

Woolworths
01.2015 - 04.2017
  • Managed over 30 incoming calls daily, providing knowledgeable and professional service.
  • Collected customer feedback to implement process improvements, exceeding satisfaction goals.
  • Answered inquiries regarding product availability and shipment times to enhance customer experience.
  • Described product highlights and benefits to assist customers in purchasing decisions.
  • Submitted completed orders promptly to maximize delivery efficiency.

Team Leader

Murray Valley Nursery
02.2013 - 01.2015
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.
  • Carried out day-day-day duties accurately and efficiently.
  • Mentored and guided employees to foster proper completion of assigned duties.

Education

Cert III In Aged Care -

Australian Lawrence Aged Care College
Melbourne, VIC
03.2014

Diploma Of Business Management -

Harward International College
Melbourne, VIC
12.2012

Diploma In Horticulture - Horticulture

Australian International College
Mildura, VIC
03.2012

MBA - Masters in Marketing Management

Pune University
Pune, India
03.2007

MBA -

Institute Of Business Management & Research
Pune, India
03-2007

Bachelor of Commerce - Bachelor Of Commerce

Kurukshetra University
03.2005

Skills

  • Time management
  • Problem-solving
  • Compassionate communication
  • Customer relations
  • Active listening
  • Scheduling management
  • Database management
  • Report analysis

References:

Manpreet Kaur

Registered Nurse

Ph:0414301184

Email- manpreet.kaur3@svha.org.au

Saloni Kapila

Registered Nurse

Ph:0499388368

Email-saloni.kapila@svha.org.au

Timeline

Health Care Worker

Western Health
01.2023 - Current

Health care worker

Barwon Health
10.2022 - Current

Administration Officer

ST. VINCENT CARE SERVICE
02.2021 - 11.2022

Personal Care Assistant

Mecwa Care
05.2017 - 01.2021

Customer Service Assistant

Woolworths
01.2015 - 04.2017

Team Leader

Murray Valley Nursery
02.2013 - 01.2015

Cert III In Aged Care -

Australian Lawrence Aged Care College

Diploma Of Business Management -

Harward International College

Diploma In Horticulture - Horticulture

Australian International College

MBA - Masters in Marketing Management

Pune University

MBA -

Institute Of Business Management & Research

Bachelor of Commerce - Bachelor Of Commerce

Kurukshetra University

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