Shailja Mishra
Tarneit,VIC
Summary
Dynamic individual with hands-on experience in Travel & tourism and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Business Travel Consultant
Corporate Travel Management
06.2023 - Current
- Managing operations for Government entities of Australia
- Making proposals for their flights, Hotel and transport requirements internationally
- Customer services handling
- Handling Domestic and international destinations travel calls
- Working on GDS - Amadeus
- Handling customer's queries on Calls and Emails
- Attended industry conferences and events to stay up-to-date with the latest trends and networking
- Streamlined operations by generating support documents on GDS system - Tramada
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced client satisfaction by providing personalized and efficient travel booking services.
- Maintained accurate records of all bookings, modifications, cancellations, and related transactions in the company database.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Deputy Assistant Manager
Creative Travel private limited
11.2018 - 12.2020
- Successfully managed sales and operations for inbound tourist from FTO's of Turkey and Italy
- One of the highest sales achiever, managed to achieve 80% of the sales target
- Successfully managed the sales and operations for luxury travels (Virtuoso clients)
- Looking after the events and business queries for FTO'S of Turkey
- Negotiated with hotel and other vendors to keep up the profit by 15-20% per file
- Built strong relationships with foreign suppliers, resulting in new business opportunities
- Attended industry conferences and events to stay up-to-date with the latest trends and networking
- Created customized itineraries, priced them competitively, and marketed them to foreign suppliers
- Streamlined operations by generating support documents on cloud-based CRMs like Salesforce and Facile
- Negotiated favourable rates with hoteliers and suppliers for long-term and group bookings
- Seamlessly handled Average 10 to 15 groups per month of group size up to 35 PAX per group
- Managed accounts and invoicing of the booked trips
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
Sr. Inbound tour consultant
Swagatam Travels Pt. Ltd.
08.2017 - 10.2018
- Successfully managed a team of operations department for inbound tourist from FTO's of Italy
- Responsible to increase the extra profit by 7 - 12% on sold tour with good contacts and relationship with industry colleagues
- Post arrival of the clients in India try to meet and greet with them in person to build a strong relationships which always resulted in good impact of the company and increased the business
- Attended industry conferences and events to stay up-to-date with the latest trends and networking
- Reworked on costing and Itinerary and travel documents to send to the foreign suppliers before arrival of the clients
- Streamlined operations by generating support documents on cloud-based CRMs like Facile
- Negotiated favorable rates with hoteliers and suppliers for long-term and group bookings
- Managed accounts and invoicing of the booked trips
Sr. Inbound Executive
Go India Journeys
01.2015 - 07.2017
- Successfully managed sales and operations for inbound tourist from FTO's of Germany
- Responsible to achieve a successful sales target of at least 70-75%
- With profit margin of 15-20% per sales
- Negotiated with the hotels and other vendor to maintain extra 7-12% profit after sales
- Successfully managed the sales and operations for luxury travels (Virtuoso clients)
- Responsible to handle a travel requirements of Embassy of Panama in India
- Responsible to prepare a next season/year travel itineraries and brochures for sales for foreign suppliers
- Attended industry conferences and events to stay up-to-date with the latest trends and networking
- Attended familiarizations trips to increase the product knowledge and create a new itineraries for sales
- Streamlined operations by generating support documents on cloud-based CRMs like Facile
- Taking care of the accounts and invoicing of the booked trips
Inbound Executive
Noble House Tours Pvt. Ltd.
08.2011 - 12.2014
- Handling an operations for inbound tourist from FTO's of Netherlands
- Responsible to increase the sale by domestic inquiry
- Negotiated with the hotels and other vendor to maintain extra 7-12% profit after sales
- Managed the company website to increase the sales volume
- Responsible to upload a flyers on website on daily basis
- Worked on Amadeus for ticket bookings
- Meeting with guest on their arrivals and update them with their travel itinerary
- Streamlined operations by generating support documents on cloud-based CRMs like Facile
- Taking care of the accounts and invoicing of the booked trips
Education
Masters In tourism Management -
Indira Gandhi National Open University
01.2015
Bachelor of Arts -
Purvanchal University
01.2011
Diploma In Travel- Tourism and Aviation -
TMI Academy
01.2010
Skills
- Travel and Tourism
- Personalized Travel
- Time Management
- Sales and Operations
- GDS - Amadeus
- World span
- Salesforce
- Quick learner
- Luxury Travel
- Costing and Negotiation
- Power point
- Excel
- MS word
- Leadership & Team work
- Target oriented
- Tramada
- Sales proficiency
- Creativity in solutions
- Corporate travel policies
- Teamwork and Collaboration
- Multitasking
- Travel regulations
- Organizational Skills
- Strong Communication Skills
- Exceptional customer service
- Advanced itinerary planning
- Effective problem solving
Hobbies and Interests
- Travelling
- Hiking
- Trekking
- Cooking
- Singing
Timeline
Business Travel Consultant
Corporate Travel Management
06.2023 - Current
Deputy Assistant Manager
Creative Travel private limited
11.2018 - 12.2020
Sr. Inbound tour consultant
Swagatam Travels Pt. Ltd.
08.2017 - 10.2018
Sr. Inbound Executive
Go India Journeys
01.2015 - 07.2017
Inbound Executive
Noble House Tours Pvt. Ltd.
08.2011 - 12.2014
Masters In tourism Management -
Indira Gandhi National Open University
Bachelor of Arts -
Purvanchal University
Diploma In Travel- Tourism and Aviation -
TMI Academy
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