Shailja Sharma
Ryde
Summary
With 10 years of experience in education and customer service sales, consistently meeting business requirements and achieving sales targets. Strong communication skills to effectively connect with individuals from diverse backgrounds, securing crucial customer contracts. Highly detail-oriented with a friendly, confident, and professional demeanor that aligns perfectly with the role at your organization. Played a key part in delivering educational exhibitions to a wide audience, creating enriching learning experiences, and organizing engaging activities during school holidays. As a member of the Education team at BURRA, a new space combining Western Science and First Nations Knowledge, guided visitors through immersive experiences, shared knowledge, conducted story sessions, and facilitated engaging sessions for young audiences. Extensive background in education, customer service, and sales, coupled with effective collaboration within a team and communication with individuals from diverse backgrounds, making an ideal candidate for the position of an education presenter.
Overview
15
15
years of professional experience
Work History
Casual Employee
The Australian Museum
02.2024 - Current
Visitor Learning Host
Australian Museum
06.2022 - 11.2023
- Working with the team of Education officers to deliver and share the knowledge of Different Educational Exhibition to a wide range of audience in the new educational space Burra.
- Guiding and developing quality learning experiences including resource materials and face to face programs
- Collaborate with Education officers to deliver engaging exhibitions combining Western Science and First Nations knowledge.
- Developed and led school holiday programs, enhancing visitor engagement and learning experiences.
- Created quality educational resources and face-to-face programs, improving visitor satisfaction.
- Facilitated interactive learning activities, fostering a deeper understanding of diverse educational content.
- Contributed to the development of innovative educational materials, driving measurable improvements in visitor learning experience.
- Handled high-pressure situations with composure, effectively managing large groups or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and answering their queries.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Career Break for maternity leave
Lush Handmade Cosmetics
10.2018 - 05.2022
- An extended period of maternity leave to bring up my daughter until she was old enough to start school.
Customer Sales Representative
Lush Cosmetics Australia
09.2015 - 09.2018
- Delivered exceptional customer service and achieved excellent sales results
- Contributed to the organization and active participation in various Westfield events on behalf of our store.
- Coordinated and managed kid-friendly events across diverse Lush locations
- Store operations such as Opening the store, Closing the store, cash handling, banking, developing and maintaining in store stock processes
- Demonstrated exceptional product knowledge
- Succeeded in fostering positive relationships with both customers and staff members, creating a sense of unity within the store.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays of the store
- Identified and maximized sales opportunities, and increased customer retention rates
- Have established sales goals
- Participated in various store training and have assisted in training the new staff
- Have worked in the busiest time of Christmas in store and for long hours too.
Pre -Primary teacher
Raghubir Singh Junior Modern School
07.2014 - 03.2015
- Planned and supervised activities for young children
- Facilitate the learning of young children through structured play
- Planned daily learning programs, monitor and assess the development of the children in their care, discuss their progress with parents or caregivers, and undertake other organizational and administrative duties.
Teacher
Self Employed
04.2013 - 03.2014
- Designed the curriculum for speech and drama and conducted Phonetics and creative writing classes for 3-5 years children
- Trained and Certified in Speech and Drama by Julia Gabriel
- Creating and taking part in impromptu drama together with students, drawing on their own interpretation of a poem or story
- Developing lesson plan and translates into developmentally suitable learning experience
- Ability to interact with parents, students and work effectively in a team environment.
Pre -Primary Teacher
Glendale Edufun School
10.2012 - 04.2013
- Develop and instruct age-appropriate lesson plans that encourage physical, emotional, social and academic growth
- Maintain individual student portfolios including skills checklist, labeled work samples, and narrative reports on areas needing improvement
- Interact extensively with parents to provide regular progress reports
- Showcase children's work to boost their self-esteem and to keep them motivated.
Teacher
Self Employed
06.2011 - 04.2013
- Designed and conducted various classes for varied age group.
EduPlay & Edudrama Teacher
Julia Gabriel School of learning
07.2010 - 05.2011
- Facilitate the learning of young children through structured play
- Plan daily learning programs, monitor and assess the development of the children in their care, discuss their progress with parents or caregivers, and undertake other organizational and administrative duties.
Process Associate
Accenture
04.2009 - 11.2009
- Managing service Delivery for Philips healthcare
- Single Point of Contact for child interaction and providing customized solutions
- Handling supply chain process of spare parts based on SAP.
Education
Bachelors of Education - Education
Harvard College of Education
Jammu ,India04.2012
Bachelor of Computer Science and Engineering - Computers
D.Y. Patil College of Engineering & Technology
01.2006
Skills
- Leadership
- Organization Skills
- Ability to work in a team
- Customer Service
- Computer Skills
- Communication Skills
- Creative thinking
- Ability to multitask
- Microsoft Excel and Word
- Microsoft PowerPoint
- Ability to work Independently
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Friendly, Positive Attitude
- Time Management
Careerbreak
10/01/18, 05/01/22, An extended period of maternity leave to bring up my daughter until she was old enough to start daycare. Maternity leave period with Lush (Oct 2018-March 2021).
Hobbies and Interests
- Art
- Fitness enthusiast
- Outdoor Activities
- Design
- Yoga
- Finding Innovative ways to educate children
Timeline
Casual Employee
The Australian Museum
02.2024 - Current
Visitor Learning Host
Australian Museum
06.2022 - 11.2023
Career Break for maternity leave
Lush Handmade Cosmetics
10.2018 - 05.2022
Customer Sales Representative
Lush Cosmetics Australia
09.2015 - 09.2018
Pre -Primary teacher
Raghubir Singh Junior Modern School
07.2014 - 03.2015
Teacher
Self Employed
04.2013 - 03.2014
Pre -Primary Teacher
Glendale Edufun School
10.2012 - 04.2013
Teacher
Self Employed
06.2011 - 04.2013
EduPlay & Edudrama Teacher
Julia Gabriel School of learning
07.2010 - 05.2011
Process Associate
Accenture
04.2009 - 11.2009
Bachelors of Education - Education
Harvard College of Education
Bachelor of Computer Science and Engineering - Computers
D.Y. Patil College of Engineering & Technology
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