Shaina Oliver
Sunshine Coast
Summary
Energetic and friendly individual with excellent communication skills and positive attitude. I am experienced with providing compassionate care and support to elderly individuals. I utilize effective communication skills to build trust and meet the personalized care needs of each resident. I demonstrate the ability to manage daily living activities and provide emotional support, and am seeking to transition these skills to deliver high-quality service and care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Worker
The Mudjimba General Store
Mudjimba, QLD
08.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Aged Care Worker
TriCare Kawana Waters Aged Care Residence
Kawana Waters
03.2023 - 08.2024
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Promoted social interaction for isolated seniors through engaging group activities.
Waitress
The Ledge Cafe
Mudjimba, QLD
05.2020 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Maroochydore State High School
Maroochydore, QLD11-2021
Skills
- Customer service
- Strong multitasking
- Patience and empathy
- Personal hygiene assistance
- Dementia care
- Store maintenance
- Palliative care
- Respectful and compassionate
- Problem-solving
- Team collaboration
Certification
Certificate ||| in Individual Support
Timeline
Aged Care Worker
TriCare Kawana Waters Aged Care Residence
03.2023 - 08.2024
Retail Worker
The Mudjimba General Store
08.2021 - Current
Waitress
The Ledge Cafe
05.2020 - 06.2021
High School Diploma -
Maroochydore State High School