Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaina Oliver

Sunshine Coast

Summary

Energetic and friendly individual with excellent communication skills and positive attitude. I am experienced with providing compassionate care and support to elderly individuals. I utilize effective communication skills to build trust and meet the personalized care needs of each resident. I demonstrate the ability to manage daily living activities and provide emotional support, and am seeking to transition these skills to deliver high-quality service and care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Worker

The Mudjimba General Store
08.2021 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Used POS system to process sales
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.

Aged Care Worker

TriCare Kawana Waters Aged Care Residence
03.2023 - 08.2024
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Promoted social interaction for isolated seniors through engaging group activities.

Waitress

The Ledge Cafe
05.2020 - 06.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

High School Diploma -

Maroochydore State High School
Maroochydore, QLD
11-2021

Skills

  • Customer service
  • Strong multitasking
  • Patience and empathy
  • Personal hygiene assistance
  • Dementia care
  • Store maintenance
  • Palliative care
  • Respectful and compassionate
  • Problem-solving
  • Team collaboration

Certification

Certificate ||| in Individual Support

Timeline

Aged Care Worker

TriCare Kawana Waters Aged Care Residence
03.2023 - 08.2024

Retail Worker

The Mudjimba General Store
08.2021 - Current

Waitress

The Ledge Cafe
05.2020 - 06.2021

High School Diploma -

Maroochydore State High School

Similar Profiles

CREATE PROFILE
Shaina Oliver