Shaine Sandy

Delivered proactive support to Five Good Friends Helpers, fostering team collaboration and community engagement.

Managed and developed engagement activities calendar to enhance helper participation and community involvement.

Designed and implemented training resources and SOPs, ensuring operational efficiency and compliance.

Conducted welfare check-ins to promote well-being among independent contractor Helpers.

Facilitated training rollout for upgraded app functionalities, improving user experience and member care records.

• Delivered community services encompassing personal care, medication support, and domestic assistance.
• Coordinated independent contractor roster to ensure comprehensive service coverage across NSW.
• Facilitated recruitment processes for independent contractors to fulfill service demands in NSW.
• Provided coaching and training for independent contractors on competencies in medication management and personal care.
• Assisted with workforce compliance initiatives to maintain industry standards in NSW.
• Managed customer service interactions, effectively addressing both positive and negative feedback.
• Supported continuous workplace health and safety initiatives through proactive engagement.

• Liaised with stores, regional team, and support office regarding health and safety compliance issues.
• Reviewed and compiled monthly health and safety reports from all stores.
• Conducted in-store audits to ensure adherence to compliance and safety procedures.
• Developed action plans for stores to enhance compliance and operational improvements.
• Provided training and support to store personnel on health and safety matters.
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