Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shaista Samreen

Central Coast,NSW

Summary

Dynamic Customer Service Representative with a proven track record at Life Technologies, excelling in problem-solving and relationship building. Recognized for enhancing customer satisfaction through effective complaint handling and upselling, consistently exceeding performance metrics. Proficient in CRM and Microsoft Excel, contributing to sales growth and team success.

Overview

4
years of professional experience

Work History

Life Technologies

Customer Service Representative
06.2023 - 05.2025

Job overview

  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Morris Garage & Towing

Customer Service Representative
03.2021 - 05.2024

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Osmania University
Hyderabad,india

Master of Science

University Overview

Skills

Customer service

Problem-solving

Active listening

Adaptability and flexibility

Time management

Complaint handling

Critical thinking

Customer satisfaction measurement

Relationship building

Call center experience

Microsoft Excel

Technical support

Customer relationship management (CRM)

Data collection

Quality control

Product knowledge

Follow-up skills

Call management

Administrative support

Microsoft Office Suite

Timeline

Customer Service Representative
Life Technologies
06.2023 - 05.2025
Customer Service Representative
Morris Garage & Towing
03.2021 - 05.2024
Osmania University
Master of Science
Shaista Samreen