Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Shaival Shah

Wyndhamvale,VIC

Summary

As a Branch Manager at Avis Budget, I am prepared to leverage my skills and experience to drive operational excellence, maximize revenue, and uphold the reputation of our brand. I thrive in fast-paced, customer-centric environments, and I am eager to lead the branch to new levels of success. Offering 5 years of dynamic leadership experience, I have consistently exceeded revenue targets, enhanced operational efficiency, and elevated customer satisfaction levels. My commitment to safety and quality has not only protected the assets of the company but also ensured the well-being of our customers. I am known for my hands-on approach to leadership, leading by example to inspire and motivate cross-functional teams. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

8
8
years of professional experience

Work History

Branch Manager

Avis-Budget
06.2018 - 09.2023


  • Manage and maintain fleet in accordance with the business plan.
  • Monitor to ensure compliance with company policies related to cash management, security of company assets and occupational health and safety.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Developed strategic plans for day-to-day financial operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Call Centre Representative

Motif, India
03.2016 - 12.2017
  • Address customer service inquiries with timely and accurate fashion.
  • Give appropriate information to answer the questions, troubleshoot issues and resolve complaints.
  • Achieved customer satisfaction rating of 95% within six months.
  • Developed effective relationships with all call centre departments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Handled customer disputes and tried to maintain customer confidence in the company.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Education

Bachelors in Business Administration -

India
01.2014

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Coaching and Mentoring
  • Team Supervision
  • Client Relationship Management
  • Strong team-builder
  • Verbal/written communication
  • Decision-Making
  • Proficient in MS Office

References

Available upon request

Languages

Gujarati
Native or Bilingual
English
Full Professional
Hindi
Full Professional

Timeline

Branch Manager

Avis-Budget
06.2018 - 09.2023

Call Centre Representative

Motif, India
03.2016 - 12.2017

Bachelors in Business Administration -

India

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Shaival Shah