SHAKA NOOLE

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Work with the Brand Manager(s) on ranging opportunities that protect existing market share, expand into product/category adjacency's, and identify innovative growth opportunities within core categories.
• Work with the Channel Marketing Manager to identify retail activities and related toolkits/ instructions to support the Field Team.
• Work with the Channel Business Manager and Channel Marketing Manager to provide clear monthly briefs on upcoming events/ promotions.
• Undertake store and channel analysis. Identify underperforming lines and provide recommendations to increase sales growth.
• Regularly visit stores and provide feedback and opportunities for improvement.
• Support new store openings, store upgrades, and relays.
• Attend and support execution of customer events.
• Support the Demand process for the Bunnings account in Australia.
• Analyse Bunnings sales & inventory data to ensure the correct stock intensity is always maintained in the Bunnings network.
• Establish and maintain a safe work environment.

• Build and maintain supplier relationships
• Grow overall sales across the range
• Maintain a thorough knowledge of industry, products and developments
• Increase share of wallet from established relationships Participate in all sales campaigns as required
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Used customer insights to develop innovative sales strategies to increase sales.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.

KPI's clearly referenced directly back to the level of personal involvement by the individual sales team member. I was able to maintain extremely high activity rates resulting in achieving successful outcomes.

• Develop strategic sales plans to provide organisational clarity, drive customer acquisition, and deliver revenue (and margin) growth.
• Lead the process to identify and explore new markets to support business growth.
• Drive and support the sales team to execute all approved sales plans and deliver on approved revenue targets.
• Build and sustain key relationships amongst current customers and cultivate new relationships for future revenue growth.
• Work collaboratively with the development team in the design and creation of new products and services to drive improved product yield and/or penetration into new markets.
• Design and execute general go-to-market strategies for new products/services.
• Periodically review product pricing, providing pricing recommendations and general go-to-market strategies.