Shakara Brooks
Cairns,QLD
Summary
Dynamic Department Manager with a proven track record at Rebel Sport, excelling in inventory management and customer service. A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
18
18
years of professional experience
Work History
Department Manager
Rebel Sport
01.2011 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Increased customer satisfaction with proactive issue resolution strategies.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Supervisor
Spotlight
03.2007 - 12.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Skills
- Customer service
- Staff management
- Team leadership
- Operations management
- Task delegation
- Customer engagement
- Goals and performance
- Staff development
- Sales expertise
- Strategic planning
- Risk management
- Visual merchandising
Timeline
Department Manager
Rebel Sport
01.2011 - Current
Supervisor
Spotlight
03.2007 - 12.2010
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