Shakaya Rashidi
Tallawong,NSW
Summary
I have gained extensive experience in a variety of work environments, including hospitality and retail, where I developed key skills that I apply daily. These include strong organisational abilities, working effectively under high pressure and tight deadlines, time management, and clear communication. Additionally, I have taken on leadership roles, managing staff and ensuring smooth operations. My ability to adapt and lead in fast-paced settings has been crucial in driving team success and achieving business goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Mr Max
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Delivered excellent customer service, resulting in increased member retention rates.
Funsquad Leader
Timezone
02.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and guests.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
Ride Operator
Fun Fair
11.2023 - 01.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Team Member
Kmart
01.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained high levels of cleanliness and organization within the decant area, promoting efficiency while adhering to industry best practices for workplace safety.
- Improved team productivity through effective communication, coordination, and collaboration among team members.
Party Host
Crocs Playcentre
05.2022 - 12.2022
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Education
Bachelor of Science - Health
University of Sydney
Sydney, NSW09-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
Timeline
Assistant Manager
Mr Max
10.2024 - Current
Ride Operator
Fun Fair
11.2023 - 01.2024
Funsquad Leader
Timezone
02.2023 - Current
Team Member
Kmart
01.2023 - 10.2023
Party Host
Crocs Playcentre
05.2022 - 12.2022
Bachelor of Science - Health
University of Sydney
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