Shakayla Hurst
One Tree Hill,SA
Summary
Dynamic professional with extensive experience in office administration and customer service. Proven ability to enhance workflow efficiency through effective appointment scheduling and document preparation. Skilled in Quickbooks and adept at managing multi-line phone systems, ensuring seamless communication and operational success. Recognized for implementing procedures that boosted productivity.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Group Coordinator
Disability To Ability SA
01.2025 - Current
- Coordinated logistics for group events, ensuring smooth execution and effective communication among participants.
- Developed schedules and agendas to optimize group meetings, enhancing overall productivity and engagement.
- Managed participant registrations and communication, streamlining processes for improved efficiency.
- Assisted in budget management for group activities, contributing to cost-effective planning and resource allocation.
- Facilitated collaboration between cross-functional teams, fostering a cooperative environment to achieve common goals.
- Trained new team members on coordination procedures, promoting knowledge transfer and operational consistency.
- Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.
- Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
Secretary
Solomon’s Flooring
05.2024 - 12.2024
- Managed appointment scheduling and maintained calendar for executive team.
- Coordinated communication between clients and vendors to ensure seamless operations.
- Prepared and organized documents for meetings, enhancing workflow efficiency.
- Assisted in processing vendor invoices, improving accuracy of financial records.
- Developed filing system that streamlined document retrieval processes.
- Supported inventory management by tracking supplies and ordering materials as needed.
- Implemented new office procedures that reduced downtime and increased productivity.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Receptionist
Disability To Ability SA
10.2021 - 07.2024
- Greeted clients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated calendars for staff members.
- Assisted in maintaining office supplies and inventory management.
- Promoted to management, responsible for recruitment and payroll management.
- Assisted in programs for animals and disability participants.
Food Service Worker
Surrey Downs Chicken and Seafood
2017 - 2019
- Trained new staff on food handling procedures and customer service best practices.
- Implemented feedback from supervisors to enhance service delivery and operational efficiency.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Food Service Worker
Fairview Chicken and Seafood
2014 - 2016
- Prepared food items following standardized recipes to ensure quality and consistency.
- Operated kitchen equipment safely and efficiently to maintain a productive work environment.
- Assisted customers with menu selections, providing recommendations and answering inquiries.
- Maintained cleanliness of workstations and dining areas to meet health and safety standards.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Monitored inventory levels, assisting in stock management and ordering supplies as needed.
Education
The Heights High School
Adelaide, SASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
- Appointment scheduling
- Document preparation
- Calendar management
- Sales support
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
- Quickbooks
- File systems management
- Payroll processing
- Report writing
- Spreadsheet management
- Payroll administration
- Database administration
- Managing purchasing activities
- Database management
- Appointment coordination
- Presentation creation
- Minute taking
- Expense tracking
- Software expertise
- Travel arrangements
- Business correspondence
Certification
Supporting Individuals with Intellectual Disabilities and Mental
Illness
Infection Control Training - COVID 19
Understanding epilepsy
Diploma in reception Skills
Police check
Equine Behaviour
NDIS Induction Module
NDIS Worker Orientation Module
Supporting Effective Communication Module
Working with children check
Certificate 3 in disability
Timeline
Group Coordinator
Disability To Ability SA
01.2025 - Current
Secretary
Solomon’s Flooring
05.2024 - 12.2024
Receptionist
Disability To Ability SA
10.2021 - 07.2024
Food Service Worker
Surrey Downs Chicken and Seafood
2017 - 2019
Food Service Worker
Fairview Chicken and Seafood
2014 - 2016
The Heights High School