Shakaylah Jones
Bundaberg
Summary
Dedicated and compassionate, with a proven track record at Anglicare Southern Queensland, I excel in patient care and time management. Leveraging skills in personal hygiene and emotional support, I've enhanced client well-being and independence. My proactive approach has significantly reduced client complaints, showcasing my ability to meet and exceed employer expectations.
Professional with strong experience in providing essential home support. Known for reliability and adaptability, ensuring seamless transitions with changing needs. Skilled in personal care, household management, and emotional support. Focused on collaborative teamwork and achieving impactful results.
Overview
5
5
years of professional experience
Work History
Home Support Worker
Suncare Community Services
02.2024 - Current
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
Support Service Worker
Anglicare Southern Queensland
07.2023 - 12.2024
- Reduced client complaints by addressing issues promptly and implementing appropriate solutions.
- Proactively sought opportunities for professional development in order to constantly improve performance as a Support Service Worker.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and prompt assistance.
- Proactively identified potential challenges or obstacles before they arose, allowing for swift resolution or prevention of issues.
- Managed high-volume workload, successfully completing tasks within tight deadlines while maintaining attention to detail.
Personal Care Assistant
Anglicare Southern Queensland
01.2024 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Apprentice Hairdresser
Zest Hair
01.2020 - 06.2023
- Assisted hair stylists with colour by applying base colour and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Answered telephone calls to provide information and schedule new appointments.
Education
Certificate II - Skills For Work And Vocational Practises
Strategix
Bundaberg, QLD01-2024
Certificate III - Individual Support And Ageing
Strategix
Bundaberg, QLD01-2024
Grade 10 - Completed Up To Year 10
Bundaberg State High School
Bundaberg 11-2019
Skills
Progress Documentation
Patient Care
Companionship and Emotional Support
Time Management
Personal Care Assistance
Direct Patient Care
Behaviour Redirection
Personal Hygiene
Bedsore Prevention
Timeline
Home Support Worker
Suncare Community Services
02.2024 - Current
Personal Care Assistant
Anglicare Southern Queensland
01.2024 - 02.2024
Support Service Worker
Anglicare Southern Queensland
07.2023 - 12.2024
Apprentice Hairdresser
Zest Hair
01.2020 - 06.2023
Certificate II - Skills For Work And Vocational Practises
Strategix
Certificate III - Individual Support And Ageing
Strategix
Grade 10 - Completed Up To Year 10
Bundaberg State High School
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