Shakeela Sultana
Melton South,VIC
Summary
Dynamic professional with a strong background in customer service, excelling in building relationships. I am enthusiastic and dedicated, with a deep passion for supporting children's learning and well-being. I am seeking an opportunity to contribute my skills in a childcare or educational support environment.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
* Placement and volunteer work
Al Iman College
Melton South, VIC
08.2024 - 12.2024
- Provided assistance to staff in the daily duties
- Provided guidance and support in Eid festivals
- Communicated effectively with students, families, and team members.
- Supported teachers and educators in classroom management and preparation.
- Gained practical experience in supervising children and assisting with educational activities and learned effective behavior management strategies.
* Customer Service Representative (Part time)
Meltontech solutions
Melton south, VIC
01.2023 - 06.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
* Freelance.com
Data entry
Melton South, Vic
04.2021 - 12.2022
Education
Certificate 4 in School-based Education Support
Angel Institute
, VIC 12.2023 - 12.2024
Mccarthy Learning
Diploma in Community Services
VIC 01.2023 - 12.2023
Diploma of Early Childhood Education
Optimistics Futures
VIC 09.2021 - 12.2022
Master of Science - Human Physiology
NTR Health University
India 07.2011 - 08.2014
Skills
- Customer service and Data entry
- Child Development & Learning Approaches
- Safety and Risk Management
- Child-Centered Planning
- Strong communication and teamwork skills
- Behavior Management
- First Aid & CPR Certified
- Familiar with EYLF (Early Years Learning Framework) and NQS
- Multilingual (English,Urdu, Hindi and Telugu)
- Ability to work effectively with children, families and staff to achieve the best outcomes for children
Certification
- HLTAID012- Provide First Aid in an education and care setting : till June 2028.
- HLTAID009 - Provide cardiopulmonary resuscitation : till June 2026.
- DoFoodsafety (Certificate# 00329190)
- Working with Children Check
- Child protection
References
References available upon request.
Timeline
* Placement and volunteer work
Al Iman College
08.2024 - 12.2024
Certificate 4 in School-based Education Support
Angel Institute
12.2023 - 12.2024
* Customer Service Representative (Part time)
Meltontech solutions
01.2023 - 06.2024
Mccarthy Learning
Diploma in Community Services
01.2023 - 12.2023
Diploma of Early Childhood Education
Optimistics Futures
09.2021 - 12.2022
* Freelance.com
Data entry
04.2021 - 12.2022
Master of Science - Human Physiology
NTR Health University
07.2011 - 08.2014